Associate Education Monitoring Analyst - 24/7 Rotation Shift

Qustodio (part of the Qoria family); Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in child digital safety seeks an Associate Education Monitoring Analyst to join their team. This role involves monitoring online activities of students to identify safeguarding risks and supporting schools in maintaining safe environments. Candidates should possess strong IT skills and a deep understanding of online culture, demonstrating a calm, empathetic approach in challenging situations. The position offers opportunities for career progression and involvement in creating safe online spaces for children.

Benefits

Employee share scheme

Enhanced holiday and family leave

Tech allowance

Opportunities for career progression and industry exposure

Qualifications

• High proficiency in English (written and verbal).
• Strong IT skills and familiarity with social media.
• Understanding of online culture and youth norms.

Responsibilities

• Monitor students' online activities to identify safeguarding risks.
• Assess content and flag risks to schools/DSLs.
• Collaborate with team for incident reviews.

Skills

High proficiency in English

Strong IT skills

Understanding of online culture

Excellent communication skills

Team-oriented

Job description

Associate Education Monitoring Analyst - 24/7 Rotation Shift

Join to apply for the Associate Education Monitoring Analyst - 24/7 Rotation Shift role at Qustodio (part of the Qoria family)

Job Description

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We operate under the ‘Linewize’ brand in North America and Asia Pacific, ‘Smoothwall’ in the UK, and ‘Qoria’ in EMEA. Our solutions protect children online, identify at-risk children based on digital behaviors, and help teachers maintain safe learning environments. Over 27,000 schools and 6 million parents rely on our solutions to keep 22 million children safe across 180 countries.

Due to GDPR restrictions, applicants must be UK based.

Available Shift Patterns: 24/7 on a rotational basis

Interviews: Recruitment evenings on Tuesday 17th June (8pm-9pm) and Wednesday 18th June (8pm-9pm). Please keep both times free. Second interviews in W/C 23rd June.

Start Date: 21st July. The first 4 weeks of training will be Monday-Friday, 9am-5.30pm.

Role Overview: We seek Associate Education Monitoring Analysts to support our Smoothwall Monitor Managed Service by monitoring students' online activities worldwide to identify safeguarding risks and liaise with Designated Safeguarding Leads (DSLs) when needed. The role requires keen attention to detail, understanding of online youth culture, and the ability to work quickly and accurately.

Core Responsibilities:

• Content assessment including monitoring keystrokes and screenshots
• Identifying and flagging safeguarding risks to schools/DSLs
• Contacting DSLs/Schools about critical risks (e.g., suicide, illegal content)
• Providing timely responses and handling high content volumes efficiently
• Collaborating with team members for incident reviews and escalating complex cases
• Monitoring emerging online trends and sharing insights with the team

Essential Requirements:

• High proficiency in English (written and verbal)
• Strong IT skills, familiarity with social media, online games, and youth apps
• Understanding of online culture and norms
• Decisiveness and ability to act swiftly
• Calm, empathetic approach in challenging situations
• Strong work ethic and focus for extended periods
• Excellent communication and interpersonal skills
• Team-oriented and adaptable to fast-paced environments

Desirable Skills:

• Experience in web/content moderation
• Experience with vulnerable populations or safeguarding laws

Personal Traits:

• Deep commitment to user safety
• Collaborative spirit and continuous improvement mindset
• Meticulous attention to detail with high-quality output

This role involves moderating potentially distressing content. Welfare support is available. Applicants must pass an enhanced DBS check, and a criminal record does not automatically disqualify.

Benefits:

• Employee share scheme
• Enhanced holiday and family leave
• Tech allowance
• Opportunities for career progression and industry exposure

We value your contribution to creating safe online spaces for children. If interested, please submit your application. We are currently accepting applicants with full UK working rights only.