Associate Director Web Development and AI

British Business Bank; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government-backed financial institution in the UK is seeking an experienced professional to lead the development and delivery of its digital and AI strategy. The role requires expertise in website architecture, automation, and managing front and back-end web development to improve customer experiences and streamline operations. Successful candidates will demonstrate significant experience in a regulated environment, especially with enterprise-level Drupal CMS platforms and will be responsible for ensuring compliance with accessibility standards while engaging with various stakeholders.

Benefits

30 days annual leave plus bank holidays

15% employer pension contribution

Flexible working

Cycle to work scheme

Healthcare cash plan

Paid voluntary days

Maternity, paternity, adoption leave

Qualifications

• Significant experience leading and delivering digital strategies.
• Good understanding of security and compliance standards.
• Experience with enterprise-level CMS governance.

Responsibilities

• Drive improvements in website architecture and automation.
• Manage front and back-end web development and digital activity.
• Lead engagement with internal stakeholders and external agencies.

Skills

Website architecture

Automation

AI integration

Digital strategy

Stakeholder engagement

Drupal CMS

UX/UI design

Data management

Job description

With responsibility for leading the development and delivery of the Bank's digital and AI strategy and web development and across the organisation's current and future digital estate, you will also drive improvements in website architecture, automation, and platform integration. This will require you to proactively lead engagement across the organisation and with our internal stakeholders and external agencies to make recommendations of technical solutions to address our customer needs throughout the customer journey and improve our internal operating efficiencies while ensuring that web projects align with strategic and business objectives. All activity will need to be evidence based, tracked, measurable and driven by data and insights. You will also be responsible for managing front and back-end web development, architecture, review of functional and technical specs, UX, UI, accessibility, compliance, data attribution modelling, data management and evaluation, CMS, CRM, Optimisation and broader digital activity. With significant experience leading and delivering website and digital strategies in complex, multi-stakeholder environments, you will also be able to demonstrate a good understanding of website architecture, security, accessibility and compliance standards within a regulated environment. Extensive experience overseeing enterprise-level Drupal CMS platforms, including governance, development roadmaps, module integration and optimisation for performance and accessibility, and in applying AI and automation within digital platforms to enhance user experience, personalisation and efficiency are also essential.

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more