Associate Director Translations Project Management

QUK IQVIA Ltd.; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global provider of healthcare intelligence is seeking an Associate Director to lead Project Management teams ensuring excellence in language services delivery. The ideal candidate will possess significant experience in translations and localization for regulated industries, exceptional communication skills, and the ability to manage client relationships effectively. This role requires a Bachelor's degree and over 10 years of experience in the industry, with opportunities for global travel.

Qualifications

• 10+ years in translations/localization for regulated industries.
• 5+ years leading teams at Director/Senior Director level.
• Strong analytical skills and ability to meet deadlines.

Responsibilities

• Lead Project Management teams to achieve objectives.
• Engage with clients and manage expectations.
• Ensure compliance with IQVIA procedures.

Skills

Project management effectiveness

Exceptional communication skills

Fluency in English

Proficient IT skills

Cultural and emotional intelligence

Education

Bachelor's degree in Linguistics, Business, or Scientific field

Tools

XTRF

memoQ

Job description

Overview

The Associate Director, Project Management leads a team of Project Managers to ensure excellence in the execution of language services for IQVIA customers. This is done in compliance with IQVIA Language Solutions SOPs while maintaining the highest standards of quality and meeting and exceeding customer expectations.

This role involves fostering strong relationships within the team, as well as with internal and external stakeholders and clients. A key performance indicator for this position is customer satisfaction. The ideal candidate possesses excellent operational and communication skills to enable seamless collaboration with IQVIA Language Solutions’ Commercial, Marketing, Operations and Business Solutions teams to execute the company’s strategy effectively.

This position reports to the Director of Delivery at IQVIA Language Solutions, who will define these and other related duties based on business needs.

Responsibilities

• Lead Project Management teams to achieve monthly and yearly objectives.
• Engage with clients and maintain strong relationships throughout the engagement lifecycle.
• Assess client expectations and specifications, providing best practice advice to ensure content effectiveness and satisfaction.
• Manage escalations or issues with professionalism and resolve them effectively.
• Ensure compliance with relevant IQVIA procedures and SOPs.
• Regional representation of IQVIA Language Solutions in Monthly and Quarterly business reviews with internal and external customers.

Required Knowledge, Skills, and Abilities

• Relevant experience in leading Translations Project Management teams.
• Exceptional written and verbal communication skills.
• Fluency in English is essential; proficiency in an additional language is highly advantageous.
• Degree in Linguistics, Translation, or Localization-related disciplines preferred but not mandatory.
• Strong focus on project management effectiveness while maintaining high-quality standards.
• Ability to meet strict deadlines and handle competing priorities in dynamic environments.
• Superior problem-solving and analytical skills, including data collection, management, and presentation.
• Ability to follow instructions, work independently, and take initiative.
• Proficient IT skills and familiarity with XTRF, memoQ, or other TMS tools is a plus.
• Demonstrated ability to build effective working relationships with colleagues and clients, showcasing cultural and emotional intelligence.
• Capacity to foster professional development among team members and contribute to succession planning.

Minimum Required Education and Experience

• Bachelor’s degree, ideally in a linguistic, business, or scientific field.
• Minimum of 10 years’ experience in the translations and localization industry, specifically for regulated industries and life sciences.
• Minimum 5 years of experience leading teams at Director or Senior Director level.

Physical Requirements

• Frequent use of a keyboard, requiring repetitive motion of fingers.
• Regular use of telephone and face-to-face communication, requiring accurate speech perception.
• Prolonged sitting for extended periods.
• Availability to travel for occasional business meetings globally, based on client and production demands.

The information above outlines the general nature and level of work performed within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities, and qualifications required for the role.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA jobs site: https://jobs.iqvia.com