Associate Director - Stakeholder Engagement

Pipeguild; West of England; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Annual bonus scheme

25 days annual leave

Vitality Health Membership

Flexible working

Pension Scheme

Cycle to work scheme

Maternity leave 26 weeks

Paternity leave 4 weeks

Professional development – paid study

Job summary

Dalcour Maclaren is seeking an experienced leader to shape and grow our Stakeholder Engagement offer, working with high-profile clients in utilities and infrastructure. You will partner with the Stakeholder Engagement Director to deliver strategic communications, engagement and public affairs programmes, building strong relationships across client organisations.

You’ll lead delivery teams, oversee resource planning and budgets, and develop scalable processes to support future growth while

Qualifications

• Significant experience within stakeholder engagement, communications, consultation or PR consultancy.
• Experience with clients across infrastructure, utilities, energy, planning or environmental sectors.
• Experience supporting major infrastructure projects with complex consultation programmes.
• Proven leadership of teams within a consultancy or professional services setting.
• Strong operational leadership including resource planning and budgeting.
• Excellent communication, relationship management and engagement skills.
• Experience supporting business growth through bids and proposals.
• Desirable experience scaling a consultancy team or service line.
• Experience of organisational change, service development or business planning.
• Existing network of contacts in infrastructure/utilities/planning sectors.

Responsibilities

• Act as the trusted deputy to the SE Director, helping shape and grow our Stakeholder Engagement offer.
• Develop a deep understanding of clients’ organisations to provide strategic insight and solutions.
• Support business development, tenders, pitches and proposals.
• Lead delivery teams and ensure programmes meet objectives and budgets.
• Build trusted client relationships and partner with senior stakeholders.
• Ensure programmes are delivered to high standards with measurable outcomes.

Skills

Stakeholder engagement

Communications

Public affairs

Team leadership

Budgeting

Client development

Strategic thinking

Business growth

Job description

At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. As our Stakeholder Engagement team continues to grow, we're looking for an experienced leader to help shape its future and support the delivery of impactful engagement programmes for some of the UK's most significant utilities and infrastructure projects. Working with high-profile clients, you'll support the delivery of strategic communications, stakeholder engagement and community relations programmes that shape conversations, build support and deliver meaningful outcomes. Collaborating closely with the Stakeholder Engagement Director, you'll play a key role in ensuring the successful operation and growth of the stakeholder engagement business line. You’ll support the development of client relationships, provide leadership to delivery teams and ensure programmes are delivered to the highest standard, while helping to build the systems, capability and operational foundations needed to support future growth. This role is about more than delivering great work. We're looking for someone with energy, ambition and the commercial mindset to help build a growing business. Someone who wants to understand what drives clients’ success, develop people and processes and create an environment where great work can thrive. You'll be a natural relationship builder, confident engaging with clients, stakeholders and colleagues alike. Equally comfortable leading teams. Solving operational challenges and spotting opportunities to add value. You’ll bring strong communications instincts, commercial awareness and a proactive approach to continuous improvement. This is an excellent opportunity for an ambitious communications, PR or stakeholder engagement professional who wants to combine client leadership with operational responsibility, working alongside the Director to help shape and grow an ambitious, evolving business line.

Key Responsibilities

Growth & Impact

• Act as the trusted deputy to the SE Director, helping shape, build and grow our Stakeholder Engagement offer.
• Bring commercial awareness, energy and entrepreneurial thinking to identify opportunities, strengthen client relationships and support sustainable growth.
• Develop a deep understanding of clients' organisations, challenges and objectives to provide strategic insight and practical solutions.
• Support business development activities, including identifying opportunities, contributing to tenders, pitches and developing proposals.
• Help raise the profile of the business across target sectors and support continued evolution of the service offering.

Clients

• Provide senior oversight and direction across stakeholder engagement, communications, consultation and public affairs programmes.
• Build trusted client relationships and support the development of long-term partnerships.
• Develop and present strategic recommendations, plans and solutions to clients.
• Drive projects forward, ensuring objectives, budgets and deadlines are met.
• Manage issues and sensitive situations confidently, resolving challenges and removing barriers to delivery.
• Ensure all programmes are delivered to a consistently high standard and achieve measurable outcomes.

Commercial Performance

• Support the financial performance of the business line, ensuring strong commercial outcomes and high-quality delivery.
• Monitor project performance, utilisation, forecasting and profitability, taking action where required.
• Work with the Director to achieve growth objectives and support the expansion of the service offer.
• Ensure robust evaluation, measurement and reporting across all programmes.

People

• Lead and develop a high-performing team, promoting a culture of ambition, collaboration and continuous improvement.
• Oversee recruitment, resource planning and team capacity to support delivery and growth.
• Ensure projects are appropriately resourced and delivered efficiently and consistently.
• Establish scalable processes and ways of working that support operational excellence and future growth.

Key Skills & Experience

• Essential Significant experience within stakeholder engagement, communications, consultation, public affairs or PR consultancy.
• Experience working with clients across infrastructure, utilities, energy, planning or environmental sectors.
• Experience supporting major infrastructure projects and complex consultation programmes with a strong understanding of comms and engagement best practice and the consenting environment, including major infrastructure projects.
• Proven experience leading and developing teams within a consultancy, agency or professional services environment.
• Strong operational leadership experience, including resource planning, team management and business performance oversight.
• Solid commercial and financial management skills, including budgeting, forecasting and profitability management.
• Excellent communication, relationship management and engagement skills.
• Experience supporting business growth through bids, proposals, client development and service improvement initiatives.
• Desirable Experience helping scale or grow a consultancy team, business unit or service line.
• Experience of organisational change, service development or business planning.
• Existing network of contacts within the infrastructure, utilities or planning sectors.

Success Measures

• Delivery of projects on time, within budget and to agreed quality standards.
• Achievement of operational KPIs and business objectives.
• Strong employee engagement, retention and development outcomes.
• Effective resource management, workforce planning and utilisation.
• Successful recruitment, onboarding and retention of team members.
• Achievement utilisation, revenue and profitability targets.
• High levels of client satisfaction and cNPS performance.
• Growth and development of the Stakeholder Engagement business line.
• Strong stakeholder relationships and positive client feedback.

Benefits

• Annual bonus scheme
• 25 days annual leave plus 1 day to celebrate your birthday
• Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)
• Flexible working through our ‘Flexible Advantage’ supporting working families & your work/life balance
• Pension Scheme via The Peoples Pension Life insurance (4x Base Salary)
• Cycle to work scheme
• 26 Weeks paid Maternity Leave
• 4 Weeks paid Paternity Leave
• BHN Extras – provides discounted gift cards for hundreds of popular retailers
• Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years’ service
• Sabbatical Policy effective at 3 years’ service
• Professional development – paid study leave
• Military service paid leave (7.5 days per year)
• Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support
• 2 x Company-wide events every year, in addition to multiple office socials throughout the year

Dalcour Maclaren is an equal opportunities employer.

At Dalcour Maclaren, our people help drive the transition to net zero by unlocking consents for the UK’s utilities and infrastructure sector.

Whether you're starting out or bringing years of experience, a Dalcour Maclaren job has a real impact on your career, our clients, and the systems that power and connect the UK.

We’re always open to hearing from top talent.