Associate Director - Solution Specialist

Moody's Investors Service; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Solution Specialist to engage with clients and deliver tailored solutions. This role involves understanding client needs, conducting product demonstrations, and collaborating with sales teams to enhance customer satisfaction. You will be part of a vibrant team that champions innovative solutions, ensuring clients receive exceptional service. With opportunities for professional growth and a flexible hybrid working environment, this position is ideal for those passionate about building relationships and driving success in a collaborative setting.

Qualifications

• Degree level education in relevant field required.
• Experience with compliance software or data solutions is preferred.

Responsibilities

• Engaging with potential clients to understand their business requirements.
• Conducting product demos to showcase features and benefits.
• Building and maintaining strong relationships with clients.

Skills

Fluent in English

Experience with compliance software

Presentation skills

Understanding of Trade Credit Risk

Strong communication skills

Ability to analyze financial statements

Education

Degree in business, economics, finance, marketing, or engineering

Job description

Location(s):

• One Canada Square, Canary Wharf, London, E14 5FA, GB

Line Of Business: SALES(SALES)

Job Category:

• Sales & Marketing

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies:

• Must be fluent in English, additional European languages are beneficial but not a requirement
• Experience with compliance software or data solutions is strongly preferred
• Degree in business, economics, finance, marketing, engineering or related / relevant fields
• Ability to present high-level information as well as detailed demonstrations of products & services
• Excellent listening, verbal and written communication and presentation skills
• Strong team player and enjoying interacting with people of all levels in a multicultural environment
• Strong understanding of Trade Credit Risk, Credit Insurance, and Accounts Receivables risk management
• Familiarity with financial statements analysis and credit risk metrics

Education:

• Degree level education in relevant field

Responsibilities:

• Understanding Client Needs: Engaging with potential clients to understand their business requirements and challenges. Identify opportunities, analyse risk/ reward trade-offs and build business cases
• Client Workshops & Discovery: Engage with prospects and existing clients in interactive and collaborative workshop sessions to deep dive into requirements and problem statements in order to propose the right solution
• Product Demonstrations: Conducting product demos to showcase features and benefits to prospective clients
• Solution Design: Crafting tailored solutions that address client needs, often involving technical and business aspects. Partner with product management and product strategy teams to promote improvement in product quality and the development of new sources of revenue
• Proposal Development: Creating detailed proposals and presentations that outline the proposed solution and benefits. Answer to RFIs, RFPs and other customer requests in the context of a sales cycle
• Proof of Concept (PoC): Developing and managing PoC projects to demonstrate the feasibility and value of the proposed solution
• Technical & Product Support: Providing expertise and support during the sales process, including answering questions and addressing concerns related to products offered in scope
• Collaboration: Working closely with sales, solution delivery, customer success, and product teams to ensure alignment and support for sales efforts. Work closely with the Government, Large Corporates, Mid-Market and Workflow Specialist Sales teams to build and execute on sales strategies to meet or exceed annual sales goals and targets that align with the company’s vision and objectives
• Market Research: Staying updated on industry trends, competitor offerings, and emerging technologies to inform sales strategies
• Training: Educating sales teams and clients on product features, benefits, and best practices. Help sharing knowledge across the team members by performing internal presentations, sharing documents and insights
• Relationship Building: Building and maintaining strong relationships with clients to foster trust and long-term partnerships
• This position offers a dynamic work environment, requiring up to 50% travel to engage with clients face-to-face, while also providing the flexibility of hybrid working

About the team:
Our Solution Specialist Corporate/Government team is responsible for providing technical support and designing solutions that meet customer needs, ensuring feasibility and alignment with requirements. We collaborate closely with sales to shape solutions meeting customer requirements, and accelerate the sales cycle, building strong customer relationships to enhance satisfaction and loyalty. Documentation and reporting of our findings and strategies are also key aspects of our role.

By joining our team, you will be part of exciting work in various regions with a wide scope of solutions such as screening, client-onboarding, perpetual KYC, data management, and workflow solutions. This work directly contributes to Moody's mission of delivering trusted insights and standards that help decision-makers act with confidence. Our efforts in providing tailored solutions and seamless transitions ensure that Moody's clients receive exceptional service and value, reinforcing our reputation as a leader in the industry.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.