Associate Director Operations (East Midlands)

Sewell Group; Nottingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a General Manager to oversee the delivery of Managed Service Agreements across multiple LIFTCos. This role requires a dynamic leader with substantial experience in the NHS and healthcare estate management. You will be responsible for maintaining relationships with external partners and ensuring high-quality service delivery. This position offers a competitive salary, annual bonus opportunities, and a range of benefits, including generous holiday allowances and employee ownership options. Join a team that values professionalism, customer focus, and teamwork, and make a significant impact in the healthcare sector.

Benefits

Competitive salary

Annual bonus opportunity

25 days holiday plus Bank Holidays

Employee ownership

Auto enrolment pension

Staff discounts

High Street & Retail discount schemes

Bike 2 Work Scheme

Technology Scheme

Paid parental leave

Qualifications

• Significant experience managing healthcare estates at a senior level.
• Strong leadership and relationship management skills required.

Responsibilities

• Oversee delivery of MSAs for multiple LIFTCos across regions.
• Maintain professional relationships with external partners and stakeholders.

Skills

Team leadership

Relationship management

Customer management

Communication skills

Organizational skills

Flexible attitude

Education

Relevant first degree

Master's degree

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Hours: 7.5 hours per week, Monday - Friday, 8.30am - 5.00pm

Salary: Dependent upon experience plus annual bonus opportunity

Location: Based at our Nottingham office, with some opportunity for home working, and a requirement to travel to all company offices for effective team and commission management.

Role Overview

Reporting to Director of Operational Partnerships, the successful candidate will operate from our Nottingham office and provide oversight over the 4 LIFTCos across Nottinghamshire (2 LIFTCos), Derbyshire and Leicestershire. The role will include responsibility as General Manager for the delivery of the MSAs to each of four LIFTCos, and the maintenance of relationships with external partners across these areas.

Support in this role is provided by dedicated general management, operational, financial, and business development resources.

Key Responsibilities

1. Oversight of the delivery of the MSAs for the GNL, NNL, SDL and LEL LIFTCos, including:

• Establishing and maintaining a close professional relationship with the relevant Boards and individual chairs and directors
• Responsible to the relevant Boards for the overall performance of the MSP and overall delivery of the relevant MSAs
• Proactive general management, coordination, direction and supervision of the operational, financial, and business development activities of the LIFTCos
• Active engagement in specific issues as and when escalated by the operational, financial, and business development leads
• Establishing and maintaining a close professional relationship with key individuals within external organisations and parties, including FM Providers, Tenants, Funders, Joint Venture Partners (i.e., EMS), and NHS, local authority (and other public sector) clients
• Liaise with the Director of Operational Partnerships to ensure a consistent and coordinated approach to LIFT issues which impact across individual LIFTCo boundaries and differing LIFT portfolios

1. Establish and maintain a close professional working relationship with the Strategy Associate Director for the area. Specifically, as General Manager, ensure:

• You are fully aware of:
• The discussions and activities in which each of the Strategy Associate Director is engaged with potential clients
• The proposals being developed by the Strategy Team for potential delivery across your area
• The proposals being developed by the Project Delivery Team for potential delivery
• The appointments developed for delivery across your areas accurately reflect the contractual relationships between, and financial expectations of, the various parties
• All commissions delivered to clients (either through the LIFTCos or directly by Sewell Advisory) are of high-quality and meet the clients' expectations

Requirements

As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following:

Essential

• Educated to relevant first degree level in a relevant subject, or significant relevant experience
• Substantial experience of working within the NHS
• Experience of managing healthcare estate including significant strategic management at a senior level
• Team leadership experience
• Relationship management experience at senior level with external partners
• A full driving licence, valid in the UK and own transport
• Excellent people & customer management skills
• A positive and professional attitude, along with a high-quality approach to service delivery
• Excellent levels of computer literacy in Microsoft Office products, specifically Outlook, Word, Excel and PowerPoint
• Excellent communication and organisational skills
• Be able to work both as a team member and alone in a busy working environment
• Have a flexible attitude towards hours worked and interest in supporting the wider team during holiday and sickness periods

Desirable

• Educated to Masters' degree level in a relevant subject
• Substantial experience (non-NHS) public sector bodies/organisations
• Professional qualification (i.e. RICS, CIOB, RIBA, RTPI)

Benefits

• Competitive Salary, Dependent on experience
• Annual Bonus opportunity
• 25 days holiday (plus Bank Holidays), rising with length of service to 30 days
• Being a Co-Owner of Sewell Estates, learn more here: Employee Ownership - Sewell Group (sewell-group.co.uk)
• Auto Enrolment pension
• Staff discounts
• High Street & Retail discount schemes
• Bike 2 Work Scheme
• Technology Scheme
• Paid Parental Leave and Sickness Absence schemes