Associate Director: Operational Transformation & Digital Innovation

Global University Systems (GUS); Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Generous annual leave

Flexible working

Professional development

Wellbeing programmes

Job summary

London College of Contemporary Arts (LCCA) in London seeks an Associate Director of Operational Transformation to lead a programme of continuous improvement across Professional Services. You will identify inefficiencies, redesign processes, strengthen controls and drive digital transformation with responsible AI adoption.

You will develop data-driven performance measures, dashboards and governance, collaborating with IT, Registry, Student Services and Finance to deliver tangible benefits for

Qualifications

• Experience with digital systems, data, dashboards and AI opportunities.
• Strong analytical, project management and stakeholder skills.
• Ability to influence across departments and deliver change.
• Excellent communication and problem-solving abilities.

Responsibilities

• Develop and maintain a Professional Services operational improvement roadmap.
• Map and redesign key processes, removing bottlenecks and duplications.
• Identify opportunities to enhance services via technology and automation.
• Create practical frameworks for responsible AI use within Professional Services.
• Develop clear performance measures and dashboards to enable evidence-based decisions.
• Lead governance, assurance, and risk management activities.
• Drive change management, training, and stakeholder engagement.

Skills

Digital systems

Data dashboards

AI technologies

Stakeholder engagement

Education

Higher education or comparable qualification in related field

Tools

Power BI

Tableau

Job description

London College of Contemporary Arts (LCCA) in London seeks an Associate Director of Operational Transformation to lead a programme of continuous improvement across Professional Services. You will identify inefficiencies, redesign processes, strengthen controls and drive digital transformation with responsible AI adoption.

You will develop data-driven performance measures, dashboards and governance, collaborating with IT, Registry, Student Services and Finance to deliver tangible benefits for