Associate Director, Omnichannel Strategy and Execution

Johnson & Johnson; Horsham; Hybrid; GBP 60,000 - 100,000; Full time

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: Digital Marketing

Job Sub Function: Multi-Family Digital Marketing

Job Category: People Leader

All Job Posting Locations: Horsham, Pennsylvania, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

#Li-Hybrid

We are searching for the best talent for Associate Director, Omnichannel Strategy and Execution to be in Horsham, Pennsylvania.

The Associate Director, Omnichannel Strategy and Execution will lead the strategy, implementation, and measurement of the Omnichannel vision for Immunology brands. This individual will be responsible for working across functions and therapeutic areas to drive media and digital channel strategy across platforms and partners to enable a personalized, connected customer journey. This person will lead the implementation and enhancements of the cross-channel journey to realize the omnichannel marketing vision, working collaboratively with marketers, IT, Media Excellence, agencies, and analytics teams to build a connected system of products that enable personalization of the customer experience. They will design and develop the omnichannel capability (technology, training, process) to support personalized and predictive omnichannel engagement. Reports to the Director, Omnichannel Strategy and Execution.

The individual must have exceptional leadership skills, having demonstrated the ability to lead collaboration across teams (internal and external), inspire without authority, and encourage smart risk-taking. This individual will be personally accountable for making Credo-based decisions and fostering a Credo-based culture.

Core competencies include the following:

• Strong business/marketing and technical expertise in digital marketing channels including email, web, media, social, and Veeva CRM
• Deep expertise in email marketing capability and best practices in the email channel
• Deep understanding of connectivity of the digital and sales/personal channels to other marketing channels
• Understand the components and integration of multiple products in the marketing technology ecosystem.
• Define, design and prioritize the data and business strategies for the brands that will help support the business needs, while increasing speed to market.
• Identify data gaps in the current landscape with regards to activation and partner with Commercial Excellence, Marketing, Field Leadership, and Media Excellence for seamless integration of data that will enable data activation to enable seamless customer experience.
• Partner brand teams to design and implement a personalized customer journey using an integrated content and channel strategy.
• Develop, implement and translate strategic KPIs to measure success.
• Partner with business stakeholders to support omnichannel and digital reporting/analytics and work closely with advanced analytics & data science partners to uncover insights for omnichannel activation.
• Foster new data partnerships that will support enrichment and data analysis for your brand partners.
• Support the omnichannel strategy through the development and pull through an integrated ecosystem that can be leveraged across therapeutic areas to enable a more personalized, supportive customer experience.
• Work with partners across sales, digital, media, website, and Veeva CRM to understand their needs to support in building an integrated, customer experience to drive impact.
• Collaborate with technology teams to prioritize, leverage and extend the capabilities of the MarTech / Salesforce ecosystem and work with marketers to implement the same.
• Partner with media agencies in defining strategies, capabilities and channels to best support brand goals and customer experience.
• Work with media agencies and data partners to define future capabilities to support audience strategy, targeting, and personalization across channels.
• Support smart risk-taking by contributing to the development of business cases and deployment of agile solutions that can be tested and optimized.
• Understand the evolving regulatory, compliance and legal environment with respect to privacy
• Liaise with Cross-functional teams (Brand, JJT, Sales Ops, Media Excellence, Analytics teams, COD, agencies) to ensure appropriate integration and execution in delivering optimized customer experience and solutions.

Qualifications

• A minimum of a B.A./B.S. is required
• A minimum of 5 years relevant digital/marketing experience is required.
• A minimum of 3 years of experience in media strategy and operations.
• Ability to translate marketing performance data/KPIs and provide insight and recommendations based on brand goals and objectives is required.
• Knowledge of the omnichannel capabilities and technology enablers preferred.
• Understanding of the digital ecosystem and platforms and how mobile, social, search, web, Veeva CRM, and offline channels work together to deliver a connected omnichannel experience is required
• Experience working and leading Agile product design and in-market teams preferred
• Knowledge of Data Models and data management preferred
• Knowledge of Google Analytics is strongly preferred
• Experience with 3rd party data providers is strongly preferred
• Ability to handle multiple project timelines, budgets, and project resources with competing priorities in a fast-paced environment required
• Ability to lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.