Associate Director of Fundraising and Supporter Engagement

Integrated Care System; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

St Elizabeth Hospice seeks an Associate Director of Fundraising and Supporter Engagement to lead and innovate in income generation efforts. This strategic role will guide a dedicated team in enhancing supporter engagement, ensuring alignment with the hospice's mission and community needs. A rewarding opportunity to make a lasting impact.

Benefits

Life cover

Access to Employee Assistance Programme

Eligibility for a Blue Light Card

Car leasing scheme

Qualifications

• Significant senior-level experience in strategic fundraising leadership.
• Proven success in developing and implementing multi-channel fundraising and supporter engagement strategies.
• Experience in a healthcare charity, particularly within the hospice sector.

Responsibilities

• Provide strategic leadership and oversight for all fundraising income streams.
• Lead and inspire a high-performing team across various fundraising channels.
• Develop innovative approaches to diversify income streams and strengthen community connections.

Skills

Leadership

Fundraising Strategy

Communication

Team Development

Data-driven Decision-making

Education

Degree or equivalent experience

Member of the Chartered Institute of Fundraising

Professional fundraising qualification (e.g. CIoF or similar)

Tools

CRM systems

Donorflex database

Job description

Associate Director of Fundraising and Supporter Engagement

Its an exciting time to join St Elizabeth Hospice as we shape ourfuture and make plans to deepen our impact. Were building on strongfoundations as we roll out an ambitious new income generation and engagementstrategy.

Were looking for a passionate and purpose-driven leader to takeon the role of Associate Director of Fundraising & Supporter Engagement.Youll be someone who can help us grow our income and connect even more deeplywith the people and communities who make our work possible.

Working as part of our Senior Management Team, and reporting tothe Director of Income Generation & Marketing, youll play a key role inshaping our strategic direction. Youll lead with heart and purpose, supportingand motivating a dedicated team of staff, while ensuring every supporter feelsvalued and connected to the hospice.

From individual giving to legacy fundraising,community events to corporate partnerships youll oversee all our fundraisingincome streams and build long-term supporter engagement. Youll championcreativity, collaboration and data-led decision-making in order to drivecontinuous improvement and sustainable growth.

Main duties of the job

Were looking for a strategic thinker with vision and heart, whobrings fresh ideas, depth of experience and a commitment to putting peoplefirst.

Youll have a strong track record of growing income throughmultiple fundraising channels and leading successful engagement strategies. Butjust as important, youll be a warm and authentic leader, ready to empowerothers and build meaningful relationships both inside and outside the hospice.Youll understand that behind every donation is a story, andbehind every campaign is a community of people who care deeply. You'll bedriven by impact, inspired by potential, and not afraid of hard work.

If youre passionate about using your career to make a difference,wed love to hear from you. Together, we can make every moment matter.

About us

At St Elizabeth Hospice, we believe that everymoment matters. Were a local, independent charity, dedicated to improving thelives of people in Ipswich, East Suffolk, Great Yarmouth and Waveney who arefacing progressive or life-limiting illness.

Since 1989, we have been at the heart of ourcommunity, providing compassionate care, easing pain, and helping people andtheir families find comfort, dignity, and meaning through some of lifes mostchallenging moments. Last year alone, we supported over 4,000 patients andtheir loved ones.

Our approach isdeeply personal and centred on the needs of the individual. We support peoplewherever they are in their homes, in the community, in hospital, or at ourhospice offering tailored medical, emotional and practical support throughour Inpatient Unit, Community Care services, outpatient clinics, 24/7 OneCallhelpline and bereavement support.

In 2023, we merged with East Coast Hospice to ensureeven more people in Great Yarmouth and Waveney would be able to access thespecialist palliative care they deserve.

In addition to being part of a wonderful localcharity and a friendly and collaborative team, the hospice offers a rewardingbenefits package, including:

Life cover

Access to our Employee Assistance Programme

Eligibility for a Blue Light Card (offering a wide range ofdiscounts)

Car leasing scheme

Job responsibilities

JOB TITLEAssociateDirector of Fundraising and Supporter Engagement

REPORTING TO Director of Income Generation & Marketing

BASED AT St Elizabeth Hospice, FoxhallRoad, Ipswich,

JOB SUMMARY

To provide strategicleadership and oversight for all fundraising income streams and supporterengagement activities. Lead and inspire a high-performing team across individualgiving, legacy, events, community fundraising, philanthropy, corporatefundraising and supporter care, ensuring they are aligned with the hospicesmission, values, and strategic objectives. Take a pivotal role in driving fundraisinginnovation, strengthening community connections, and significantly increasingsustainable income through the development of meaningful donor and supporterrelationships.

SAFEGUARDING RESPONSIBILITIES

Demonstratea commitment to keeping adults and young people safe

Reportany disclosure made to you to the appropriate person

Reportany safeguarding concerns in the workplace to the appropriate person

Maintainan awareness of the Hospices policies in relation to safeguarding

KEY ACCOUNTABILITIES

Workcollaboratively with the Director of Income Generation & Marketing and othersenior leaders in the directorate, to ensure an integrated approach to developingand delivering the Income Generation & Engagement strategy.

Leadthe development and implementation of ambitious, multi-channel fundraising andsupporter engagement strategies that support the hospice's long-term vision andincome targets.

Developinnovative approaches to diversify income streams and identify new opportunitiesfor growing the supporter base, including the development of integratedcampaigns, major giving and digital fundraising.

Providedynamic leadership to the Fundraising team, continuing to build on a supportiveculture and ensuring high performance, creativity, accountability, andcollaboration.

Investin the development of individual members and the team as a whole, evaluatingskills and resource to recommend development opportunities.

Usedata insight and performance metrics to drive continuous improvement and informdecision-making across all income and engagement channels.

Supportfundraising managers in the ongoing evaluation of all products and initiativeswithin the fundraising portfolio, addressing areas of underperformance andmaximising return on investment.

Leadthe team in the development of the departmental budget, ensuring efficient useof resources and return on investment. Support managers in the development ofwork plans, objectives and KPIs for all income streams to monitor performance.

Drivea supporter-first culture, ensuring all donors and supporters feel valued andconnected to the impact of their contribution.

Ensuresupporter communications are compelling, consistent, and aligned with brandvalues, enhancing the hospice's reputation and visibility.

Buildand maintain strategic relationships with major donors, corporate partners,community groups, and other key stakeholders.

Championeffective use of our CRM system and the importance of data and insight toensure strong stewardship and relationship management across all incomestreams.

Collaborateclosely with Senior Management Team peers, the Senior Leadership Team and theBoard to ensure alignment of fundraising efforts with organisational prioritiesand financial plans.

Takea proactive role as a senior leader within the organisation and actively seekopportunities for cross-team collaboration.

Build good relationships across the hospice to maximise staffand volunteer engagement and proactively drive a culture of fundraising.

Beaccountable for all fundraising activities being carried out in a professionalmanner and in compliance with all relevant legal, regulatory, and ethicalstandards, including but not limited to the Fundraising Code of Practice,gambling regulations and GDPR.

GENERAL

Toact as a brand ambassador for St Elizabeth Hospice and to uphold hospice valuesat all times.

Wherethe postholder is a member of a professional body, conform to the professionalstandards set by that body. Ensure registration is current and practicecontinuous professional development.

Becauseof the special nature of the hospice and its work, the postholder may onoccasion be asked to undertake other duties to help maintain our high standardsof care and engagement.

THIS JOB DESCRIPTION IS NOT NECESSARILYEXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITHTHE POSTHOLDER.

Person Specification

Knowledge and experience

• Significant senior-level experience in strategic fundraising leadership.
• Proven success in developing and implementing multi-channel fundraising and supporter engagement strategies.
• Strong understanding of income generation mix and donor stewardship
• Knowledge of relevant charity and fundraising law, best practice and compliance.
• Track record of leading high-performing teams.
• Experience in managing budgets and delivering ROI.
• Experience in a healthcare charity, particularly the hospice sector.
• Experience working with a senior executive team and/or Board.
• Experience of capital appeal fundraising.

Personal Qualities

• Passionate about the hospices mission.
• High standards of personal integrity and professionalism.
• Shows empathy and compassion for others.
• Able to inspire and motivate at all levels.
• Collaborative and team-oriented approach.
• Delegates effectively and empowers others.
• Adaptable, resilient and solution-focused.
• A willingness to learn and develop professionally.
• Embraces innovation and change.

Qualifications

• Degree or equivalent experience.
• Evidence of continuous professional development.
• Member of the Chartered Institute of Fundraising.
• Professional fundraising qualification (e.g. CIoF or similar).

Specific Skills

• Excellent interpersonal and communication skills.
• Strong leadership and team development abilities.
• Strategic thinking with a results-focused approach.
• Skilled in building long-term donor relationships.
• Proficiency in data-driven decision-making and CRM systems.
• Budget management and financial acumen.
• Strong organisational skills with the ability to manage multiple projects at once.
• Ability to work independently and to deadlines.
• Understanding of digital fundraising, analytics tools, and marketing platforms.
• Knowledge of Donorflex database.
• Full driving licence, access to car and willingness to travel throughout the region as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Director of Income Generation and Marketing