Associate Director, Markets Client Onboarding Manager

Standard Chartered; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading international banking institution in London seeks an experienced Associate Director – Markets Client Onboarding Manager to manage the client onboarding lifecycle, ensuring success through regulatory compliance and operational readiness. This role involves collaboration across teams to deliver a seamless onboarding experience, along with mentoring team members. Applicants should have proven experience in a related financial services role and strong communication skills.

Benefits

Competitive salary and benefits

Flexible working options

Continuous learning culture

Proactive wellbeing support

Qualifications

• Experience in client onboarding processes and regulatory compliance.
• Ability to engage and manage stakeholders effectively.
• Strong problem-solving and organizational skills.

Responsibilities

• Lead the end-to-end onboarding process for Markets clients.
• Ensure timely and accurate trading setup.
• Mentor and support onboarding team members.

Skills

Strong knowledge of Markets products and regulatory frameworks

Excellent client communication and stakeholder engagement skills

Highly organised, with the ability to manage multiple priorities

Proactive problem solver with a continuous improvement mindset

Skilled in onboarding tools and familiar with cross-functional coordination

Education

Proven experience in Markets client onboarding or a related financial services role

Familiarity with account opening, KYC/CIP, and regulatory due diligence processes

Strong verbal and written communication in English

Able to work independently and as part of a collaborative global team

Comfortable navigating complex client structures

Job description

Job Description

Are you passionate about creating seamless client experiences and ensuring operational excellence? We're looking for an experienced, detail-oriented, and client-focused Associate Director – Markets Client Onboarding Manager to lead the end-to-end onboarding process for our Markets clients.

This role is critical in ensuring clients are set up for success — from initial outreach through to regulatory readiness and trading enablement. You’ll serve as the central orchestrator, collaborating across Sales, Coverage, Product, Risk, Legal, and Ops teams to deliver a best-in-class onboarding experience.

Key Responsibilities

Client Onboarding & Relationship Management

• Manage all aspects of the onboarding lifecycle — including client outreach, operational readiness, regulatory due diligence, and documentation review
• Lead onboarding and offboarding coordination across various CIB teams
• Chair client review and operational meetings, acting as a trusted point of contact
• Ensure accurate and timely trading setup, including limits and e-platform readiness

Regulatory & Due Diligence Oversight

• Execute KYC/CIP checks, FATCA, EMIR, Dodd-Frank, and other global requirements
• Partner with Risk Control and Compliance to manage onboarding risk
• Maintain accurate onboarding records and ensure regulatory data capture

Process & Operational Excellence

• Use workflow tools to manage onboarding requests efficiently
• Identify and escalate bottlenecks, driving resolution across the onboarding chain
• Champion process improvements and contribute to the broader transformation strategy

Team Support & Knowledge Sharing

• Mentor and support onboarding team members and new joiners
• Develop, document, and maintain training materials and operating instructions

Skills and Qualifications Skills

• Strong knowledge of Markets products and regulatory frameworks
• Excellent client communication and stakeholder engagement skills
• Highly organised, with the ability to manage multiple priorities
• Proactive problem solver with a continuous improvement mindset
• Skilled in onboarding tools and familiar with cross-functional coordination

Qualifications

Experience & Attributes

• Proven experience in Markets client onboarding or a related financial services role
• Familiarity with account opening, KYC/CIP, and regulatory due diligence processes
• Strong verbal and written communication in English
• Able to work independently and as part of a collaborative global team
• Comfortable navigating complex client structures (e.g., Investor sub-funds)

Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers websitewww.sc.com/careers