Associate Director | Glasgow, UK

Virgin Money UK; Glasgow; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

A financial services provider is seeking a candidate for a role in their foreign exchange team in Glasgow. The successful applicant will work to raise awareness of services among customers, identify clients who transact with competitors, and utilize market insights to provide valuable information. Ideal candidates should possess experience in financial markets and strong Excel skills. This is a hybrid position offering a salary between £38,400 and £48,000 per annum, with a focus on delivering an exceptional customer experience.

Qualifications

• Experience in financial markets or foreign exchange.
• Passion for delivering brilliant customer experience.
• Highly competent with Excel and Maths.
• Strong verbal communication capabilities.
• Capacity to cope with complex situations and tight deadlines.
• Accurate and good attention to detail.
• Be a strong team player, with a drive to learn and develop.

Responsibilities

• Work within foreign exchange team to make customers aware of services.
• Identify and contact business customers who transact FX.
• Set up customers to transact foreign exchange via online platforms.
• Use market insights to understand competition and offerings.
• Communicate trends and surprises to customers.

Skills

Experience in financial markets or foreign exchange

Passion for delivering brilliant customer experience

Highly competent with Excel and Maths

Strong verbal communication capabilities

Capacity to cope with complex situations

Attention to detail

Team player with a drive to learn

Job description

Business Unit: Financial Risk Solutions, Group Business Banking
Salary range: £38,400 - £48,000 per annum DOE + benefits
Location: UK Hybrid - Mix of Glasgow office (hub) and home working
Contract type : Fixed Term Contract (12 months)

Our Team

Financial Risk Solutions are an integral cog in the life of our business customers trading cycle. We help customers transact foreign exchange, manage their price risk when borrowing money and help them when they need to deposit large sums of money.

What you'll be doing

• Working within our foreign exchange team to make more customers aware of our VM services and channels which will ultimately grow our income.
• Identify and contact VM business customers who transact FX with another bank or provider.
• Set up VM customers to transact foreign exchange via Business Internet Banking and M-Exchange.
• Use market insights to understand the competition and their offerings.
• Learn about the foreign exchange and money markets and be able to communicate trends/surprises to VM customers.

We need you to have

• Experience in financial markets or foreign exchange

• A passion for delivering brilliant customer experience
• Highly competent with Excel and Maths.
• Strong verbal communication capabilities.
• Capacity to cope with complex situations, tight deadlines and to have a flexible approach to challenges and problem solving.
• Accurate and good attention to detail
• Be a strong team player, with a drive to learn and develop

It's a bonus if you have but not essential

• Knowledge & interest of the UK and global economies.
• An understanding of Kapiti, Business Internet Banking & International payments.
• Understanding of risk and compliance requirements in line with the role.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [e-mail]

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Advertised: 07 Aug 2025 GMT Daylight Time
Applications close: 14 Aug 2025 GMT Daylight Time

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