Associate Director – Estates Maintenance, Capital & Compliance

NHS; London; On-site; GBP 82,000 - 94,000; Full time

Job summary

A significant role within the NHS in London focusing on Estates Maintenance and Compliance services is available. The post entails managing multiple projects, ensuring compliance with regulations, and driving quality improvements within the sector. This senior position demands a strategic mindset, excellent leadership capabilities, and in-depth knowledge of healthcare infrastructure.

Qualifications

• Experience in Estates Maintenance and Compliance management in healthcare.
• Relevant professional registrations (e.g., MRICS, MBIFM).
• Extensive upfront strategy development experience.

Responsibilities

• Lead overall management of Estates Maintenance and Compliance services.
• Develop and ensure reporting on statutory compliance.
• Manage performance of senior staff within the portfolio.

Skills

Leadership

Communication

Project Management

Financial Management

Compliance Knowledge

Education

Degree Level Education

Technical or Engineering Qualification

Job description

Job summary

The post holder is primarily responsible for:

• Oversight and responsibility for the successful commissioning and delivery of Estates Maintenance, Capital Management and Compliance services across the QTS Estates portfolio and commercial projects.

• Co-ordinating the development of both QTS's and our client's strategies for Estates Maintenance, Capital Management and Compliance services.

• Spearheading the development and management of the quality assurance process across Estates Maintenance, Capital Management and Compliance services, incorporating benchmarking standards where required.

• Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.

• Leading on the development of policies for the services within their portfolio; informing and defining QTS's policies, processes, procedures and systems.

• Promoting and delivering a continuous service improvement culture within all teams, services and service partners and informing, creating and delivering programmes for improvement as required.

• Maintaining a good knowledge of all relevant legislation, standards, best practice and emerging policies from Government departments, industry bodies and other relevant organisations.

• Actively role-modelling the behaviours that reflect the values of QTS.

Main duties of the job

The post holder is also responsible for:

• Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.
• Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.
• Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.
• Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.

• Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.

• Always ensuring confidentiality, only releasing information obtained during employment to those acting in an official capacity or within the parameters of QTS's Policies and Procedures.

About us

Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).

Formally CNWL's in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.

Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.

Details Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£82,462 to £93,773 a year p.a inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

333-C-QTS-0006

Job locations

350 Euston Road

London

NW1 3AX

Job description Job responsibilities

• Direct line management of the Head of Estates Maintenance, Head of Capital and Compliance Manager.

• Liaises with key stakeholders, as appropriate, to support works associated with utilities and insurance.

• Strategically reviewing, managing and delivering a resourcing strategy and operational capacity plans to ensure that service level agreements and operational standards are met.

• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management, Capital and Compliance services within the QTS Estates portfolio.

• Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.

• Oversight and management of relevant Service Level Agreements (SLAs) and third-party agreements and relationships

• Development and management of relevant information systems

• With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all Health Technical Memorandums (HTMs) and Health & Safety Executive (HSE) guidance.

Job description Job responsibilities

• Direct line management of the Head of Estates Maintenance, Head of Capital and Compliance Manager.

• Liaises with key stakeholders, as appropriate, to support works associated with utilities and insurance.

• Strategically reviewing, managing and delivering a resourcing strategy and operational capacity plans to ensure that service level agreements and operational standards are met.

• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management, Capital and Compliance services within the QTS Estates portfolio.

• Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.

• Oversight and management of relevant Service Level Agreements (SLAs) and third-party agreements and relationships

• Development and management of relevant information systems

• With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all Health Technical Memorandums (HTMs) and Health & Safety Executive (HSE) guidance.

Person Specification Education & Qualifications Essential

• Educated to degree level or able to demonstrate having produced work to equivalent academic range.
• Technical or engineering qualification.
• Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
• Evidence of Continuous Professional Development (CPD).
• Relevant professional registration such as Membership of an Estates institute (i.e. the Royal Institute of Chartered Surveyors (MRICS), Chartered Institute of Procurement & Supply (CIPs), or Membership of the British Institute of Facilities Management (MBIFM)

Desirable

• Master's degree in a relevant field (e.g. Engineering, Risk Management, or Healthcare Leadership)
• Chartered status or working towards (e.g. CEng, CFM, or similar)

Previous Experience Essential

• Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
• Demonstrable experience of working at senior level within Estates Maintenance, Capital and Compliance.
• Demonstrable track record of management experience in Estates Maintenance, Capital and Compliance delivery for a large, multi-site organisation.
• Extensive demonstrable experience of strategy development.
• Significant project management experience, supported by an in-depth knowledge of project management techniques.
• Experience of developing performance management reports and accountability/responsibility for performance management.
• Significant line management responsibility.

Desirable

• Experience of maintaining high standards in fast-paced environments.
• Experience of working with specialist contractors.
• Experience of negotiation with third parties, for example NHS Property Services or similar.
• Experience of developing and introducing policy and procedures.
• Public sector experience
• Experience of national returns such as ERIC, PAM and/or PLACE

Other Requirements Essential

• Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
• A willingness to undergo any relevant further leadership training or accreditation.
• Superb repertoire of people management skills and experience, including developing or growing a team.
• Ability to build constructive relationships with warmth and empathy.
• Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective and professional manner.
• Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.

Desirable

• Experience of taking others through a change initiative.

Skills & Knowledge Essential

• Detailed knowledge of statutory compliance requirements
• Knowledge and experience of NHS or healthcare specific requirements.
• Subject Matter Expertise and extensive technical knowledge of Estates Maintenance, Capital and Compliance delivery management.
• Financially aware, with detailed knowledge of budget and contract management. Comfortable undertaking complex financial management & analysis, including development of business cases.
• Skilled in analysis and using data to inform evidence- based decision making.
• Demonstrable commitment and focus on quality, promoting high standards whilst managing multiple projects across a complex portfolio and wide geographical spread, in a multi-site organisation.
• Extensive working knowledge of CAD systems, with the ability to read and produce technical drawings when required.
• Experience of working with CAFM systems
• Competent in using the Microsoft Office Suite.

Desirable

• Willingness to learn new digital programmes.
• Good knowledge with regard to Sustainability and Carbon Reduction as it applies to the Healthcare environment.
• Knowledge of sustainability practices and NHS Net Zero commitments.
• Experienced in working with information systems or databases.

Person Specification Education & Qualifications Essential

• Educated to degree level or able to demonstrate having produced work to equivalent academic range.
• Technical or engineering qualification.
• Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
• Evidence of Continuous Professional Development (CPD).
• Relevant professional registration such as Membership of an Estates institute (i.e. the Royal Institute of Chartered Surveyors (MRICS), Chartered Institute of Procurement & Supply (CIPs), or Membership of the British Institute of Facilities Management (MBIFM)

Desirable

• Master's degree in a relevant field (e.g. Engineering, Risk Management, or Healthcare Leadership)
• Chartered status or working towards (e.g. CEng, CFM, or similar)

Previous Experience Essential

• Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
• Demonstrable experience of working at senior level within Estates Maintenance, Capital and Compliance.
• Demonstrable track record of management experience in Estates Maintenance, Capital and Compliance delivery for a large, multi-site organisation.
• Extensive demonstrable experience of strategy development.
• Significant project management experience, supported by an in-depth knowledge of project management techniques.
• Experience of developing performance management reports and accountability/responsibility for performance management.
• Significant line management responsibility.

Desirable

• Experience of maintaining high standards in fast-paced environments.
• Experience of working with specialist contractors.
• Experience of negotiation with third parties, for example NHS Property Services or similar.
• Experience of developing and introducing policy and procedures.
• Public sector experience
• Experience of national returns such as ERIC, PAM and/or PLACE

Other Requirements Essential

• Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
• A willingness to undergo any relevant further leadership training or accreditation.
• Superb repertoire of people management skills and experience, including developing or growing a team.
• Ability to build constructive relationships with warmth and empathy.
• Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective and professional manner.
• Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.

Desirable

• Experience of taking others through a change initiative.

Skills & Knowledge Essential

• Detailed knowledge of statutory compliance requirements
• Knowledge and experience of NHS or healthcare specific requirements.
• Subject Matter Expertise and extensive technical knowledge of Estates Maintenance, Capital and Compliance delivery management.
• Financially aware, with detailed knowledge of budget and contract management. Comfortable undertaking complex financial management & analysis, including development of business cases.
• Skilled in analysis and using data to inform evidence- based decision making.
• Demonstrable commitment and focus on quality, promoting high standards whilst managing multiple projects across a complex portfolio and wide geographical spread, in a multi-site organisation.
• Extensive working knowledge of CAD systems, with the ability to read and produce technical drawings when required.
• Experience of working with CAFM systems
• Competent in using the Microsoft Office Suite.

Desirable

• Willingness to learn new digital programmes.
• Good knowledge with regard to Sustainability and Carbon Reduction as it applies to the Healthcare environment.
• Knowledge of sustainability practices and NHS Net Zero commitments.
• Experienced in working with information systems or databases.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Central and North West London NHS Foundation Trust

Address

350 Euston Road

London

NW1 3AX

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Employer details Employer name

Central and North West London NHS Foundation Trust

Address

350 Euston Road

London

NW1 3AX

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)