Associate Director, EMEA Regional People Operations Lead

Alvarez & Marsal; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global consulting firm is seeking an Associate Director, EMEA Regional Operations Lead in London. You will oversee operations, drive efficiency, and ensure seamless service delivery across multiple countries. The ideal candidate has experience in operations management within professional services and strong leadership skills. Excellent communication and strategic thinking abilities are essential. This role offers opportunities for personal growth and a dynamic work environment.

Benefits

Continuous learning opportunities

Strong employee support

Collaborative culture

Qualifications

• A number of years experience in operations management, with a leadership role.
• Previous Workday experience is preferred.
• Experience in the professional services sector with understanding of client service delivery.
• Excellent leadership, communication and interpersonal skills.
• Proven ability to lead and develop teams across EMEA.

Responsibilities

• Lead day-to-day operations of People Service professionals.
• Implement operational strategies aligned with EMEA business goals.
• Monitor and analyse operational metrics and KPIs.
• Manage regional operations budget and financial targets.
• Identify opportunities for process optimization.

Skills

Operations management

Leadership

Communication

Interpersonal skills

Strategic thinking

Problem solving

Project management

Change management

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

Job description

Overview

Associate Director, EMEA Regional Operations Lead

London Office

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 11,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

As Associate Director, EMEA Regional People Operations Lead, you\'ll steer operational excellence across the region, driving efficiency, elevating service delivery, and bringing the Global People Organisation\'s (GPO) strategy to life. With your deep experience in operations, ideally in professional services, you\'ll ensure our people services run seamlessly and consistently across EMEA.

Reporting to the EMEA People Lead and collaborating closely with the Global People Operations team, this role will lead a team of covering Onboarding and Offboarding, Contingent Workforce Operations, Leave of Absence, Managing Director Operations, and In-Country Operations.

Responsibilities

• Lead, develop and oversee day-to-day operations of People Service professionals across multiple countries
• Implement operational strategies aligned with EMEA business goals
• Monitor and analyse EMEA operational metrics and KPIs
• Manage regional operations budget, ensuring financial targets are met
• Identify opportunities for process optimization and implement best practices taking into consideration various country nuances
• Collaborate with EMEA leadership and country operations leads to address operational needs, ensuring the efficient and effective delivery of People Services
• Facilitate knowledge sharing and best practice adoption across EMEA
• Ensure solutions are adaptable to different cultural and regulatory environments
• Build a culture of continuous improvement within the People Services function

Qualifications

• A number of years experience in operations management, with experience in a leadership role
• Previous Workday experience is preferred
• Experience in the professional services sector with strong understanding of client service delivery is preferred
• Bachelor's degree in Human Resources, Business Administration, Management, or related field
• Excellent leadership, communication and interpersonal skills
• Proven ability to lead and develop diverse teams across EMEA
• Strategic thinking and problem solving skills
• Excellent project management and change management skills

Your journey at A&M

We recognise that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person\'s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritise your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favourite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.