Associate Director, EMEA Payroll Operations 05/12/2025 Remote, UK

iiPay; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading global payroll service provider is seeking an Associate Director for EMEA Payroll Operations. This role focuses on delivering exceptional payroll services, enhancing operational efficiency, and leading a high-performance team to ensure compliance and customer satisfaction. The ideal candidate will have extensive payroll experience and a strong leadership background, driving success through strategic direction and team empowerment.

Qualifications

• At least 5+ years of payroll experience in a complex, multi-client, global environment.
• Experience managing multiple international client relationships.

Responsibilities

• Oversee delivery of managed payroll services to global clients.
• Manage a diverse team to achieve operational efficiency.
• Collaborate with senior management to implement service improvements.

Skills

Leadership

Communication

Negotiation

Problem-Solving

Job description

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iiPay to become part of Vistra, creating a global payroll market leader.

Are you looking for an exciting opportunity to join a successful global business? Are you an experienced Associate Director, EMEA Payroll Operations? Do you want to advance your career by driving success through our core values? Do you have a strong work ethic, a global mindset, and a desire to help build a great culture?

iiPay is a high-growth, innovative company based in the US and UK, focused on delivering outstanding customer experience and service levels. Our payroll managed service is underpinned by a market-leading global payroll management system that offers a unique client experience and value-added services.

Role Overview

Our motivated team members are central to our success! As Associate Director, EMEA Payroll Operations, you will oversee the delivery of managed payroll services to our global clients, set strategic direction, and work with the wider business to improve processes and enhance value. The goal is accurate, timely, compliant payrolls, excellent customer experience, and operational efficiency. You will manage a diverse team to achieve these objectives.

This role involves occasional visits to our global offices and client sites.

Requirements:

The successful candidate will demonstrate a proven track record in:

• Building a high-performance, client-focused team that delivers on commitments and provides excellent service
• Strategic leadership of payroll operations across the EMEA region, utilizing our in-country partner network
• Successful service delivery, SLA achievement, and high customer satisfaction
• Collaborating with senior management and C-suite to identify and implement service improvements
• Supporting sales and marketing with accurate, up-to-date data
• Providing business reports and KPIs, identifying trends, and proactively managing processes and people
• Managing relationships with global third-party providers
• Implementing process improvements to enhance customer experience and operational efficiency
• Demonstrating expertise in payroll operations and compliance
• Identifying risks and resolving obstacles to client satisfaction
• Communicating operational strategies across departments
• Building a payroll-experienced team with knowledge of key country legislation
• Leading and mentoring teams through challenging client interactions, acting as escalation point

What we are looking for in you

At least 5+ years of payroll experience in a complex, multi-client, global environment, including management and implementation.

• Experience managing multiple international client relationships
• Excellent communication skills, capable of conveying complex information succinctly
• Over 5 years of leadership experience, successfully building and scaling high-performing teams
• Proven ability to achieve business goals through team management and empowerment
• Ability to build client confidence, even in difficult situations
• Energetic leadership with accountability
• Strong presentation and negotiation skills
• Escalation management and creative problem-solving skills
• Ability to collaborate across teams to meet complex objectives amid changing priorities
• Highly assertive and able to work under pressure
• Ability to balance strategic and operational concerns