Associate Director, Digital Change Lead

Johnson & Johnson Co.; High Wycombe; On-site; GBP 110,000 - 150,000; Full time

Job summary

Johnson & Johnson is seeking an Associate Director, Digital Change Lead to modernize the CRM digital and data landscape across multiple countries, including the UK. You will set strategic direction, governance and budgets, and partner with senior leaders to drive value through digital initiatives.

The role requires strong executive communication, program management and governance capabilities, with experience in healthcare or regulated life sciences and GxP knowledge.

Qualifications

• Bachelor's or equivalent University degree required.
• Masters or advanced degree preferred.
• Experience in healthcare or regulated life sciences.
• Knowledge of clinical trial risk management, GxP, quality and compliance frameworks.
• Ability to influence senior leaders and cross‑functional teams.
• Strong executive communication, negotiation, change leadership and vendor leadership skills.

Responsibilities

• Define and maintain the CRM digital and data strategy, roadmap, investment priorities, value measures and portfolio sequencing.
• Lead lifecycle management for CRM digital solutions and modernization initiatives.
• Design and chair governance for demand, change, risk, data and investment priorities.
• Set direction for data standards, master data, taxonomy, metadata and analytics; sponsor implementation.
• Represent CRM‑OpEx in RDQ, R&D and enterprise forums to align assets and value.
• Lead external service providers, contractors and consultants and oversee delivery.
• Ensure quality, compliance risk management across the digital portfolio and modernization agenda.

Skills

Digital strategy

Executive communication

Governance

Vendor leadership

Program management

Data governance

Education

Bachelor's degree or equivalent

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Quality Assurance

Job Category

Professional

All Job Posting Locations

Beerse, Antwerp, Belgium, High Wycombe, Buckinghamshire, United Kingdom, Issy-les-Moulineaux, France, Zug, Switzerland

Job Description

Johnson & Johnson is currently recruiting for a Associate Director, Digital Change Lead! This position can be located in New Jersey, Pennsylvania, Zug Switzerland, High Wycombe, UK, Issy-Les France & Beerse, Belgium. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): North America- Requisition #R-105951 EMEA– Requisition#

Position Summary

The Associate Director is the strategic lead for modernization of the Clinical Risk Management digital and data landscape. The role defines direction, priorities, governance, investment cases, and value measures for CRM‑owned digital capabilities and related cross‑functional initiatives. The Associate Director partners with the Head, CRM‑OpEx, CRM leadership, RDQ functions, enterprise programs, technology organizations, and external partners to align digital investments with clinical risk management, quality, compliance, and business priorities. The role provides portfolio‑level leadership across digital lifecycle management, process modernization, data accessibility and quality, controlled change, and sustainable adoption. It establishes the operating model within which the Manager executes process optimization and digital administration. The Associate Director owns senior‑level escalation, strategic vendor direction, governance design, prioritization, business cases, budget recommendations, and alignment for joint RDQ digital initiatives, including assets and capabilities that extend beyond CRM.

Principal Responsibilities

• 25% Digital strategy and portfolio leadership: Define and maintain the CRM digital and data strategy, target state, roadmap, investment priorities, value measures, and portfolio sequencing in alignment with CRM, RDQ, R&D, and enterprise direction.
• 20% Lifecycle and modernization accountability: Provide accountable leadership for CRM digital solution lifecycles and major modernization initiatives, including business need, requirements, option assessment, implementation strategy, release decisions, adoption, enhancement, and retirement.
• 15% Governance, prioritization, and executive escalation: Design and chair decision‑making mechanisms for demand, change, risk, data, and investment priorities. Resolve or elevate material cross‑functional, quality, compliance, resource, architecture, and operating‑model issues.
• 15% Data, taxonomy, and information strategy: Set direction and standards for trusted data, master data, taxonomy, metadata, definitions, accessibility, quality oversight, interoperability, and analytics. Sponsor implementation through the Manager and delivery partners.
• 10% Cross‑functional and enterprise alignment: Represent CRM‑OpEx in RDQ, R&D, and enterprise forums. Partner with other RDQ functions on joint digital initiatives to ensure shared assets, dependencies, controls, and value are aligned beyond the CRM‑owned landscape.
• 10% Commercial, vendor, and resource leadership: Establish strategic supplier direction, delivery expectations, sourcing and resource approaches, budget recommendations, and performance oversight for external service providers, contractors, consultants, and supporting teams.
• 5% Quality, compliance, and inspection leadership: Ensure the digital portfolio and modernization agenda appropriately manage quality and compliance risk. Provide senior leadership for significant audit or inspection matters, commitments, and sustained remediation.

Leadership Scope and Decision Rights

• Accountable for digital strategy, portfolio priorities, governance design, major business cases, budget recommendations, value realization, and strategic risk decisions for the CRM digital landscape.
• Approves or recommends material changes to roadmaps, investment, operating models, data standards, supplier strategy, and cross‑functional commitments.
• Delegates operational coordination, forum administration, portal maintenance, taxonomy execution, vendor follow‑through, evidence coordination, and routine process optimization to the Manager while retaining strategic accountability.
• Provides direction to external service providers, contractors, consultants, and employees supporting the CRM‑OpEx digital and data portfolio; formal people‑management accountabilities apply where assigned.

Qualifications

Education

A minimum of Bachelor's or equivalent University degree is required with a focus in a scientific, technology, data, engineering, business, or related discipline preferred. Masters or advanced degree is preferred.

Skills & Capabilities

• Significant relevant experience in healthcare, pharmaceutical, medical device, biologics, technology, consulting, or regulated life sciences, including leadership of complex digital, data, quality, or process portfolios.
• Demonstrated experience defining strategy, roadmaps, business cases, budgets, governance models, business requirements, operating models, and value measures for digital or process modernization.
• Experience leading digital solution lifecycle management, systems implementation or enhancement, data governance, master data, taxonomy, analytics, process modernization, or related capabilities.
• Knowledge of clinical trial risk management, R&D Quality processes, GxP expectations, computer system lifecycle practices, and applicable quality and compliance frameworks.
• Demonstrated ability to influence senior leaders and complex cross‑functional teams, balance quality and compliance risk with business value, and make decisions amid ambiguity.
• Strong executive communication, negotiation, change leadership, program management, financial acumen, and vendor leadership skills.

Key Working Relationships

• Internal: Head of CRM‑OpEx, CRM Leadership Team, CRM process and capability owners, RDQ functions, R&D and enterprise digital or data leaders, Quality, Technology, Procurement, Finance, and sector partners.
• External: Strategic technology and service providers, consulting organizations, contractors, industry partners, and other organizations supporting digital, data, and modernization outcomes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.