Associate Director Commercial Operations

Vertex Pharmaceuticals; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading biotechnology company seeks a Mid-Senior level Associate Director of Commercial Operations in London. This role involves supporting the Director of Commercial Excellence to enhance customer engagement and data-driven decision-making. Candidates should possess strong analytical and communication skills and be able to thrive in a fast-paced environment.

Benefits

Flexibility to work remotely up to two days per week.

Ad hoc flexibility for on-site working.

Qualifications

• Proven ability to communicate and influence across all levels of the organization.
• Experience in managing complex projects requiring cross-functional collaboration.
• Fluency in verbal and written English.

Responsibilities

• Lead contact for Commercial Excellence within specific Business Disease Area.
• Design and execute field team effectiveness metrics, KPIs, and dashboards.
• Implement Customer Account Management strategic core processes through CRM.

Skills

Analytical mindset

Communication

Change Management

Innovative Solutions

Presentation Skills

Education

Bachelor's degree in communications, marketing, or related discipline

Tools

CRM systems

Excel

Job description

Associate Director Commercial Operations

Job Description

The role of Commercial Business Operations Associate Director supports the Director of Commercial Excellence in leading, coordinating, designing and delivering the commercial excellence activities that enhance customer engagement and facilitate data driven decision making for International Commercial. This role will act as an internal subject matter expert of field force excellence & operations and work closely with market access, sales and marketing directors providing pro-active strategic and operational support.

Job Description

The role of Commercial Business Operations Associate Director supports the Director of Commercial Excellence in leading, coordinating, designing and delivering the commercial excellence activities that enhance customer engagement and facilitate data driven decision making for International Commercial. This role will act as an internal subject matter expert of field force excellence & operations and work closely with market access, sales and marketing directors providing pro-active strategic and operational support.

This role will be the lead contact for one of our inline BU’s and will be primarily responsible for delivering against all activities associated to core account management and operational business processes through CRM and field analytics tools.

Key Responsibilities

• Key contact for a Business Disease Area in the area of Commercial Excellence
• Subject matter expert for the design and implementation of field teams effectiveness metrics/KPIs and dashboards in collaboration with business and cross functional teams
• Leads the design and execution of field team sizing and territory distribution.
• Drives the adoption of commercial field capabilities development across international including (Tiering, Targeting, account planning)
• Partner with country teams (Country Managers, Sales Leaders and Field teams) to capture business needs to develop solutions across International
• Maintains effective execution communication to ensure alignment works with other Commercial Business operations managers
• Responsible for implementing Customer Account Management strategic core processes through CRM
• Leads all end-to-end processes within CRM
• Responsible for prioritizing CRM improvements based on business priorities and user (Field team) feedback
• Responsible for developing user stories, acceptance criteria and ordering of product backlog
• Sitting member of the CRM development team, responsible for sprint planning and sprint review discussions.
• Proactively identifies new improvements to platforms, leveraging CRM subject matter expertise
• Aligns business priority decisions with IT, cross-functional teams across
  

Education

• Bachelor's degree in communications, marketing, advertising or related discipline with relevant related experience is essential
  
  

Skills & Expereince

• Strong analytical mind-set: demonstrated analytical approach to understand the impact of the way data and reporting is interpreted and utilized for decision making.
• Ability to communicate and influence across all levels of the organization
• Ability to anticipate opportunities and challenges and thus proactively supporting shaping strategy of the region while having a strong execution mindset
• Change Agent – ability to drive and shape change management initiatives
• Ability to work in a fast-paced, evolving environment; focus on multi-tasking and self-prioritized workload.
• Innovative and flexible approach – thrive to find solutions outside the box.
• Excellent communication and presentation skills - fluent in verbal and written English.
• Able to develop rapport and credibility with key stakeholders including senior leadership in International and comfortable leading without authority across functions and geographies.
• Demonstrated ability to work independently and manage complex projects that require collaboration across functional and geographic areas.
• Advanced excel skills
  
  

Preferred Qualifications

• Attention to detail and committed follow-through in communications to stakeholders
• Pro-actively identifies issues and solves them
• Ability to work in a fast-paced, evolving environment; focus on multi-tasking and self-prioritized workload
• Marketing experience strongly preferred
• Strategic mindset with strong focus on execution
• Scientific aptitude and working knowledge of specialty or rare disease therapies area (preferable)
• Good familiarity with Patient support processes
  
  

Travel

• Position is based in London Paddington. Occasional travel to countries required.
  
  

Flex Designation

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status

In this Hybrid-Eligible role, you can choose to be designated as:

• Hybrid: work remotely up to two days per week; or select
• On-Site: work five days per week on-site with ad hoc flexibility.
  
  

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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