Associate Director - Client Service and Delivery

WTW; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading insurance brokerage in London seeks a skilled professional for broking superyacht insurance. The role involves managing a client portfolio, building strong relationships, and ensuring high service levels. Candidates should have at least 12 months of experience in this field and possess strong negotiation and communication skills. The company promotes a hybrid work environment, fostering inclusivity and flexibility.

Qualifications

• At least 12 months’ experience in broking superyacht insurance.
• Proven track record of delivering high levels of client service and broking.
• Strong practical knowledge of account development.

Responsibilities

• Manage a portfolio of clients and prospects.
• Build strong client relationships and grow the portfolio.
• Ensure compliance with guidelines and procedures.

Skills

Client relationship management

Negotiation skills

Communication skills

Market knowledge

Job description

The Role

Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and help to grow portfolio within the business unit.

The Responsibilities

• Provide technical, industry and subject matter expertise where required
• Liaise with clients and build strong relationships
• Assist with growing existing portfolio by identifying new new, and/or existing opportunities
• Operational and Service Delivery,
• Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards
• Manage client pricing to ensure each client meets agreed target profitability levels
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
• Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
• Placement Management •Work closely and maintain working relationships with key market contacts (and the Business leads) as required
• Assist with loading of data into the relevant Willis Towers Watson Systems
• Check policies, market presentations and client documentation as appropriate
• Ability to manage relationships and negotiate placement with the insurance market
• Ensure ongoing compliance with Willis Towers Watson guidelines and procedures
• Maintain relevant qualifications required for the role.

Qualifications

The Requirements

• Have at least 12 months’ experience in broking superyacht insurance
• Proven track record of delivering high levels of client service and broking
• Strong practical knowledge of account development and appropriate tools to achieve this aim
• Experienced knowledge of insurance markets globally
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
• Ability to represent the practice and Willis Towers Watson with integrity and credibility
• Strong communication, negotiation and influencing skills
• Experience of working with and adhering to processes and systems to support client service delivery.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.