Associate Director Claims

Howden; London; On-site; GBP 81,000 - 109,000; Full time

Job summary

Howden Insurance Brokers is seeking a Claims Director to manage complex D&O and Professional Indemnity claims within Financial Institutions. The successful candidate will leverage legal expertise while delivering high-quality service and contributing to business development. This 12-month maternity cover role encourages flexible working arrangements, supporting work-life balance for returning professionals.

Benefits

Flexible working arrangements

Work-life balance support

Qualifications

• Qualified lawyer with extensive experience in insurance claims.
• Strong numeracy, communication, and leadership skills.
• Proven ability to manage and develop teams.

Responsibilities

• Manage D&O and Professional Indemnity claims.
• Deliver high-quality advice on Professional Indemnity claims.
• Build strong relationships with clients and negotiate optimal outcomes.

Skills

Analytical skills

Negotiation skills

Leadership

Communication skills

Education

Qualified lawyer

ACII qualification (working towards or attained)

LLMIT qualification

Job description

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This role sits within our Financial Institutions Claims team and focuses on managing Directors & Officers (D&O) and Professional Indemnity (PI) claims, particularly for Asset Managers. The successful candidate will be a qualified lawyer, bringing legal expertise to complex claims handling. You will manage claims activities in line with Group policy, contribute to business development, and deliver a high-quality, comprehensive service. The role involves significant client and third-party interaction, including face-to-face engagements.

This is a 12-month maternity cover position and may be of particular interest to a lawyer looking to return to the workplace after a period of absence. We are committed to supporting work-life balance and are happy to consider candidates who wish to work 4 days a week or require other forms of flexible working arrangements.

What You’ll Be Doing

• Deliver high-quality, practical, and commercially focused advice on Professional Indemnity claims.
• Focus on claims involving solicitors and accountants within the Financial Institutions sector.
• Contribute to departmental operational plans and business targets.
• Lead and manage assigned projects; support other strategic initiatives.
• Build strong relationships and negotiate with markets to secure optimal client outcomes.
• Act as a senior referral point, providing technical guidance and coaching to the team.
• Handle complex accounts and claims, ensuring client needs are met.
• Maintain accurate and up-to-date records on Group systems.
• Interpret instructions and implement actions in line with policies and procedures.
• Stay informed on legal and regulatory developments relevant to the department.
• Manage performance and development of direct reports.
• Review and sign off work from junior team members.
• Ensure team competency and support professional growth.

Who We’re Looking For

• Qualified lawyer with extensive experience in insurance claims.
• Strong numeracy, literacy, and communication skills (written, verbal, and face-to-face).
• Independent, proactive, and commercially aware.
• Excellent negotiation and analytical skills.
• Resilient under pressure and adaptable to change.
• Strong coaching and leadership capabilities.
• Experience in Lloyd’s and international markets.
• Proven ability to manage and develop a team in a high-pressure, multitasking environment.

Professional Qualifications

• LLMIT (Lloyd’s and London Market Introductory Test).
• Working towards or attained ACII qualification.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Customer Service

• Industries

  Insurance

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