Associate Director, Business and Client Services, Risk Control & Governance

Royal Bank of Canada>; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial institution in London is seeking an Associate Director for Business and Client Services Risk Control & Governance. The role involves oversight of risk frameworks and operational risk management, ensuring compliance across EU operations. The ideal candidate should have strong analytical skills, experience in capital markets, and the ability to collaborate effectively in a high-pressure environment. There are opportunities for professional growth and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

World-class training program in financial services

Qualifications

• Experience in Capital Markets Broker / Dealer Operations.
• Thorough understanding of Operational Risk.
• Strong time management and organizational skills.
• Ability to work independently with results-focused orientation.
• Ability to work under pressure with diverse priorities.

Responsibilities

• Pro-active review of the control framework to identify risks.
• Coordinate Operational Risk events and remediation actions.
• Conduct root cause analysis of audit points and operational risks.
• Support Risk Management activities and Control Assurance.

Skills

Analytical Thinking

Controls Assurance

End-to-End Testing

Microsoft Excel

Operational Risks

Operation Risk Management

Risk Control

Risk Management

Teamwork

Education

Bachelor's degree or equivalent / similar

Tools

Microsoft suite (Word, Excel, PowerPoint, Visio)

Job description

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Associate Director, Business and Client Services, Risk Control & Governance, London

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Client:

Royal Bank of Canada>

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

e83ceeff31fa

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

What is the opportunity?

As the Associate Director, you will be supporting the Director, Business and Client Services (BCS) Risk Control & Governance (RC&G) and the Head of BCS EU & APAC Operations with control oversight and SMF responsibilities as required.

You will play a key role in supporting the execution of the Risk and Control framework across EU BCS.

This position is full time and will require you to work a minimum of 4 days in the office per week with the option to work one day from home.

What will you do?

Pro-active review of the control framework (processes, procedures, controls, reporting etc.) to ensure risks are proactively identified, measured, monitored, reported and escalated.

Thematic review and deep dives as required for specific business-functional areas.

Thought leadership and support for the continuous enhancement of operational risk management approaches, tools and Management Information aiming to develop, implement and continuously enhance operational risk management practices.

Oversight and support related to Operational Risk events, coordinating with the central CM operational risk & control group to ensure events are accurately captured and remediation actions are appropriate.

Root cause analysis of audit points, operational risks actions and events, KRI trends with the view to recommend mitigation strategies or where management attention is required to enhance the control infrastructure.

Partnership with internal and external stakeholders to assist reviews and implementation of specific regulatory or market changes across the relevant departments considering internal policy, processes and operational risks.

Oversight and support related to Risk Management activities such as Risk Register development and RCSAs.

Oversight and support related to Control Assurance and Continuous Monitoring activities for European and APAC Business & Client Services group, ensuring control deficiencies are identified, escalated and remediated while adhering to internal policies.

Support the continuous implementation and governance of ongoing monitoring in respect to ICMP compliance for BCS key control assessments in collaboration and alignment with BCS Risk, Control and Governance (RC&G) leads.

Delivery of End-to-End Process Reviews, highlighting potential gaps in BCS control environment and coordinating for the remediation of potential gaps.

Coordination of Operational Risk or Compliance training by the respective areas as and when necessary.

Review of policies related to the risk management, resulting in advisory feedback and input as necessary.

Preparation of papers to governing bodies or committees.

What do you need to succeed?

Must-have

Bachelor's degree or equivalent / similar

Experience in Capital Markets Broker / Dealer Operations

Thorough understanding of Operational Risk

Ability to collaborate with team members to review businesses, products and functional areas to identify key risks and synergy opportunities

Strong time management, organisational skills and the ability to work collaboratively

Expert/High proficiency level across Microsoft suite of products: Word, Excel, PowerPoint, Visio.

Ability to work independently and is results and execution focused orientation with strong analytical and logical problem solving skills

Ability to work under pressure and balance a diverse set of priorities.

Nice-to-have

Data Analytic skills/experience.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Opportunities to work with the best in the field

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additio nal details.

Job Skills

Analytical Thinking, Controls Assurance, End-to-End Testing, Microsoft Excel, Operational Risks, Operation Risk Management, Risk Control, Risk Management, Teamwork

Job Description

What is the opportunity?

As the Associate Director, you will be supporting the Director, Business and Client Services (BCS) Risk Control & Governance (RC&G) and the Head of BCS EU & APAC Operations with control oversight and SMF responsibilities as required.

You will play a key role in supporting the execution of the Risk and Control framework across EU BCS.

This position is full time and will require you to work a minimum of 4 days in the office per week with the option to work one day from home.

What will you do?

• Pro-active review of the control framework (processes, procedures, controls, reporting etc.) to ensure risks are proactively identified, measured, monitored, reported and escalated.

• Thematic review and deep dives as required for specific business-functional areas.

• Thought leadership and support for the continuous enhancement of operational risk management approaches, tools and Management Information aiming to develop, implement and continuously enhance operational risk management practices.

• Oversight and support related to Operational Risk events, coordinating with the central CM operational risk & control group to ensure events are accurately captured and remediation actions are appropriate.

• Root cause analysis of audit points, operational risks actions and events, KRI trends with the view to recommend mitigation strategies or where management attention is required to enhance the control infrastructure.

• Partnership with internal and external stakeholders to assist reviews and implementation of specific regulatory or market changes across the relevant departments considering internal policy, processes and operational risks.

• Oversight and support related to Risk Management activities such as Risk Register development and RCSAs.

• Oversight and support related to Control Assurance and Continuous Monitoring activities for European and APAC Business & Client Services group, ensuring control deficiencies are identified, escalated and remediated while adhering to internal policies.

• Support the continuous implementation and governance of ongoing monitoring in respect to ICMP compliance for BCS key control assessments in collaboration and alignment with BCS Risk, Control and Governance (RC&G) leads.

• Delivery of End-to-End Process Reviews, highlighting potential gaps in BCS control environment and coordinating for the remediation of potential gaps.

• Coordination of Operational Risk or Compliance training by the respective areas as and when necessary.

• Review of policies related to the risk management, resulting in advisory feedback and input as necessary.

• Preparation of papers to governing bodies or committees.

What do you need to succeed?

Must-have

• Bachelor's degree or equivalent / similar

• Experience in Capital Markets Broker / Dealer Operations

• Thorough understanding of Operational Risk

• Ability to collaborate with team members to review businesses, products and functional areas to identify key risks and synergy opportunities

• Strong time management, organisational skills and the ability to work collaboratively

• Expert/High proficiency level across Microsoft suite of products: Word, Excel, PowerPoint, Visio.

• Ability to work independently and is results and execution focused orientation with strong analytical and logical problem solving skills

• Ability to work under pressure and balance a diverse set of priorities.

Nice-to-have

• Data Analytic skills/experience.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additio nal details.

Job Skills

Analytical Thinking, Controls Assurance, End-to-End Testing, Microsoft Excel, Operational Risks, Operation Risk Management, Risk Control, Risk Management, Teamwork

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-30

Application Deadline:

2025-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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