Associate Director, Account Management

Symphony Communication Services, LLC; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in financial services technology is seeking an experienced Associate Director, Account Management to drive client relationship strategies for key fintech clients. This role involves managing a team and overseeing strategic accounts. The ideal candidate has 7+ years in Account Management and strong communication skills. The position offers competitive salary and unique benefits.

Benefits

Competitive Salary

Sales Commission Plan

Build your own Benefits (BYOB) perk

Regional specific competitive benefits

Exciting benefits and activities

Qualifications

• 7+ years of experience in Account Management or related fields.
• 2+ years managing a team.
• Ability to manage relationships with senior stakeholders.

Responsibilities

• Lead a team of Business Development Specialists and Account Managers.
• Oversee and manage strategic client accounts.
• Develop and execute comprehensive account plans.
• Act as point of escalation for client issues.

Skills

Account Management

Client Success

Sales

Communication skills

Negotiation skills

Education

Bachelor's degree in Business, Finance, or related field

Tools

Salesforce

Job description

Overview

Symphony is seeking a highly motivated and experienced Associate Director, Account Management to lead our client relationship strategy for a portfolio of key fintech and institutional clients. This role involves both direct engagement with top-tier clients and the leadership of a team of Business Development Specialists and Account Managers. The successful candidate will be responsible for driving revenue growth, ensuring client satisfaction and retention, and translating client needs into actionable product and service strategies. This is a critical leadership role that sits at the intersection of sales, product, and client services.

Responsibilities

• Manage, mentor, and coach a team of Business Development Specialists and Account Managers, fostering a high-performance, client-focused culture.
• Conduct regular one-on-ones, performance reviews, and professional development planning to ensure team success and retention.
• Define and monitor team KPIs (e.g., renewal rates, upsell/cross-sell targets, client health scores).
• Oversee and manage the largest and most strategic accounts within the team\'s portfolio, maintaining executive-level relationships.
• Develop and execute comprehensive account plans to identify growth opportunities, mitigate risks, and ensure the long-term adoption of Symphony\'s platform.
• Act as the point of escalation for complex client issues, coordinating internal resources to deliver timely and effective solutions.
• Be accountable for the renewal and expansion of client contracts within the portfolio.
• Identify and secure upsell and cross-sell opportunities for new Symphony products and services, working closely with the sales and product teams.
• Analyze client usage data and market trends to proactively recommend solutions that align with client business objectives.
• Serve as the voice of the client internally, collaborating with Product Management to influence the product roadmap based on market demand and client feedback.
• Work closely with Sales on transitions for new business, and with Implementation/Onboarding to ensure seamless client launches.
• Partner with Marketing to develop client case studies and reference accounts.

Qualifications

• 7+ years of progressive experience in Account Management, Client Success, or Sales within the Fintech, Capital Markets, or Enterprise SaaS industry.
• 2+ years of direct experience managing and developing a team of Business Development Specialists and Account Managers or similar client-facing professionals.
• Demonstrated ability to manage C-level and senior stakeholder relationships at large financial institutions.
• Proven track record of meeting or exceeding revenue targets through renewals and expansion.
• Exceptional communication, presentation, and negotiation skills.

Preferred

• Deep understanding of the financial services technology ecosystem, particularly communication platforms, secure messaging, or trading workflows.
• Experience using CRM software (e.g., Salesforce) for pipeline management and forecasting.
• Bachelor\'s degree in Business, Finance, or a related field.

Benefits

• Competitive Salary
• Sales Commission Plan
• Benefits and Perks vary based on location
• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities