Associate Director – 12-Month Maternity Cover (Sept Start)

Wearecoolr; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading social media agency seeks an Associate Director to enhance client relationships and oversee operational quality. This role demands strong leadership, strategic thinking, and a commitment to mentorship, aiming to drive account growth in a dynamic environment.

Benefits

Hybrid working

25 days annual leave

Birthday Day off

Wellbeing Day off

Private Healthcare cover

Cycle to work scheme

Weekly socials

Free breakfast, snacks, and drinks

Qualifications

• Experience in a senior leadership role within a social agency.
• Commercial mindedness with experience in managing profitability.
• Extensive knowledge of industry trends.

Responsibilities

• Oversee and provide direction to client teams.
• Manage Account Directors and ensure quality output.
• Identify growth opportunities for client accounts.

Skills

Strategic acumen

Mentorship

Relationship building

Commercial acumen

Job description

Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.

Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.

With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.

We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

The role of the Associate Director ( /GAD) is to oversee and provide direction toour client teams, in all aspects of activity, from upholding day to dayprocess, to working with our Account Directors to ensure quality outputis consistently delivered. You will hold and maintain relationships withour clients to encourage satisfaction and retention, as well as identifyingand selling in opportunities for account growth.

The Group Account Director role blends internal team management skills todevelop individuals and teams for success, and external clientmanagement to build Coolr’s relationships and reputation.

The job

Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role:

• Keeping up to date with all client account activities, to ensure efficient processes are followed, and quality output is consistently delivered.

• Managing Account Directors to allow them to feel supported, with the tools and information they need to successfully execute their roles.

• Acting as a mentor for more junior members of the team, leading by example and imparting advice when needed.

• Working with Account Directors to ensure monthly and quarterly reporting is thorough and accurate

• Building and maintaining of relationships with our senior clients

• Identifying growth opportunities for client accounts

• Being responsible for efficient and sustainable resourcing on client accounts.

• Consistently looking for opportunities for the improving of efficiency in process.

• Being ultimately responsible for budget management and have a detailed overview of all commercial activities on accounts.

• Being an integral part of new business and pitch activities.

What we are looking for

Whilst we appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role:

• Social First Agency experience in a senior leadership role (Group Account Director or above)

• Commercially minded, with experience managing profitability and identifying growth opportunities.

• Strong strategic acumen across account planning, brand strategy, and creative storytelling.

• Equipped with an extensive and credible knowledge of the industry and the latest trends.

• Approachable and be proactive with your mentorship of more junior members of the team.

• Builds strong, transparent relationships with senior clients and agency partners

• Comfortable working in fast-paced, high-volume agency environments

• Passionate in your commitment to quality output and able to flex with business needs.

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

A benchmarked salary reflective of your experience and in line with our salary bandings.

Hybrid working. We work 3 days in the office and 2 from home

25 days annual leave

Two weeks work from anywhere

Birthday Day off – an extra day to celebrate your big day

Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

Free breakfast, snacks and drinks in the office.

Private Healthcare cover, Cycle to work scheme, Tech scheme + more

Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.