Associate Director

Centrick; Abergavenny; On-site; GBP 50,000 - 70,000; Full time

Job summary

Centrick is seeking an Associate Director to lead its Estate Management team in the North Region. This role involves overseeing day-to-day operations, managing a team, and ensuring high standards of service and client satisfaction. Ideal candidates are dynamic leaders with a strong focus on customer service and operational excellence. Inclusivity and diversity are central to Centrick's culture.

Qualifications

• Dynamic leader passionate about estate management.
• Experience in mentoring and developing teams.
• Strong operational and financial oversight.

Responsibilities

• Lead and manage teams, ensuring service excellence.
• Oversee property management operations for the Northern region.
• Foster client relationships and handle customer complaints.

Skills

Leadership

Customer Service

Team Management

Budget Management

Strategic Planning

Job description

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick! We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

Are you a dynamic leader with a passion for estate management and customer service excellence? We’re looking for an Associate Director to join our team and oversee the day-to-day operations of our Estate Management business in the North Region.

In this key role, you’ll manage a talented team of professionals, including an Operations Manager and Property Managers, ensuring we deliver the highest standards of service and build strong client relationships. As a senior leader, you’ll play a crucial part in driving innovation, enhancing value-for-money services, and shaping the overall direction of the business.

You’ll also be responsible for fostering team development, implementing effective processes, and influencing strategic business plans in collaboration with the wider senior leadership team. With a focus on achieving key performance indicators (KPIs), your efforts will directly impact the exceptional service we provide to our customers.

And What Will You Be Doing?

No Two Days Are The Same But The Below Gives You a Flavour For Some Of The Tasks You’d Typically Be Involved With. Even If You Can’t Tick Everything Off From The List Below But Think You’ve Got What It Takes, We’d Be Keen For You To Apply.

Leadership and Team Management:

• Actively contribute to the strategic direction of the business as a member of the senior leadership team, participating in decision-making processes and providing insights, collaborating with other senior leaders to develop and implement business strategies and initiatives
• Lead, mentor, and develop a team of Operations Manager and Property Managers, ensuring they are motivated and equipped to deliver exceptional customer service
• Set performance goals and conduct regular performance reviews to ensure team members meet or exceed expectations
• Foster a positive and collaborative team culture, encouraging open communication and continuous improvement

Operations Management:

• Oversee and ensure the effective delivery of property management services across the Northern region, maintaining high standards of quality and efficiency
• Influence the P&L and budget for the Northern region, ensuring financial targets are met
• Develop and implement service delivery strategies that align with the company's goals and objectives
• Monitor and evaluate service delivery performance, identifying areas for improvement and implementing corrective actions as needed
• Promote a safe working environment for both staff and clients, ensuring compliance with health and safety regulations and implementing necessary measures to mitigate risks
• Provide cost-effective services while maintaining high quality standards, ensuring excellent value for money for clients
• Support business growth and the successful integration of new developments into our portfolio
• Stay current with industry trends and best practices, incorporating them into the business as appropriate
• Promote a culture of continuous improvement within the team

Customer and Client Satisfaction:

• Foster a culture of excellent customer service, ensuring that all client interactions are handled professionally and effectively
• Develop and maintain relationships with key client contacts and in particular our key RMC developments ensuring that reports to clients are produced to a high standard and any risks are effectively managed and/or escalated to the B&EM Director
• Address and resolve client complaints and issues in a timely and effective manner

Training and Development:

• Develop and deliver training programs to ensure the team have the necessary skills and knowledge to perform their roles effectively
• Provide ongoing coaching and support to team members to help them achieve their full potential

Reporting:

• Prepare and present regular reports on team performance, including key metrics and insights
• Use data to identify areas for improvement and develop action plans to address any issues

At Centrick, inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.