Associate Digital Identity

American Express; Burgess Hill; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global financial services firm based in Burgess Hill is seeking an Associate Digital Identity to drive product strategy and innovation. This role requires collaboration with cross-functional teams to enhance user experience and support business objectives. Ideal candidates will have strong analytical skills, experience in agile methodologies, and a passion for product development. Competitive benefits and a flexible working model are offered.

Benefits

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave

Career development and training opportunities

Qualifications

• Assists in developing business cases for new products or features.
• Contributes to the documentation of product management processes.
• Collaborates on product backlog maintenance and prioritization.

Responsibilities

• Drive product vision and strategy for Digital Identity solutions.
• Gather and document product requirements with cross-functional teams.
• Ensure compliance with regulations and industry trends.

Skills

Cross-functional collaboration

Analytical abilities

Agile methodologies

Communication management

Job description

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Associate Digital Identity, Burgess Hill

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Client:

American Express

Location:

Burgess Hill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

8

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.

Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year.

The Network Product & Enablement team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.

How you will make an impact in this role?

Reporting to the Senior Manager, Digital Identity, this role is an exciting opportunity for a talented product associate to join a new team focused on driving the product vision, strategy, go to market and distribution plans, of our Digital Identity solutions. You will collaborate closely with cross-functional teams to drive product innovation, enhance user experience, and achieve business objectives.

Key Responsibilities

• Assist in developing the business case for new products or features. Assists in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products.
• Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
• Support in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partner closely with analytics team to provide input and prioritize analytics requests.
• Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
• Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics
• Understands competitive and internal positioning for the product through internal and external market research.
• Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
• Regulatory Compliance and Industry Trends: Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities.
• Agile Methodologies
• Communication Management
• Market Analysis
• Product Development
• Product Road mapping
• Requirements Management
• Structured Problem Solving

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.