Associate Delegate Relations Manager

Informa; London Borough of Southwark; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Full and extensive training

Competitive commission schemes

Opportunities for global travel

Hybrid working environment

Collaborative international team

Job summary

Informa Connect, based at 240 Blackfriars, London, seeks an Associate Delegate Relations Manager to sell delegate places for global events, both in-person and digital. You’ll advise clients on the best options from a broad portfolio, and cross-sell to grow business across industries including Finance, Pharma, Maritime, Marketing, Legal, and Tax.

The role is a telesales position with defined KPI targets and significant international reach.

Qualifications

• Experience in telesales and meeting KPI targets.
• Excellent communication with a customer-focused approach.
• Comfortable cold calling and selling to international clients.
• Ability to identify cross-selling opportunities within a diverse portfolio.

Responsibilities

• Generate revenue by selling delegate places for events, conferences, and training.
• Identify cross-selling opportunities within the portfolio and offer tailored solutions.
• Support sales efforts by ensuring timely revenue collection and following up on leads.
• Dial and call clients as a key part of the role, with KPI targets and defined call rates.
• Collaborate with production, sales, and marketing to align activities with wider business goals.

Skills

Organisational skills

Customer-focused

Strong communication

Cold calling

Telesales

Cross-selling

Job description

We’re part of Informa, a FTSE 100 member recognised as one of Britain's Most Admired Companies, with trusted brands in specialist markets across 30+ countries.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our 240 Blackfriars office.

Are you passionate about sales and looking for a role with global impact? Join Informa Connect as an Associate Delegate Relations Manager (ADRM) and play a key part in delivering world-class events, conferences, and training solutions across a range of industries including Finance, Pharma, Maritime, Marketing, Legal, and Tax.

In this exciting role, you will sell delegate places on our extensive portfolio of global events, both in-person and digital. These include large-scale conferences, exhibitions, trade shows, training seminars, and hybrid events, allowing you to engage with clients across the world. You will advise customers on the most suitable options from our diverse range of products, ensuring their needs are met and identifying opportunities to cross-sell for future business growth.

Key Responsibilities:

• You will be generating revenue by selling delegate places for large-scale events, conferences, and training courses.
• You will be Identifying cross-selling opportunities within our portfolio, offering clients tailored solutions in various sectors.
• You will be supporting the sales efforts by ensuring timely revenue collection and following up on leads.
• This is a telesales position so dialling and calling clients is Key! you will be set KPI's and call rate targets by the Head of Sales and Global Revenue Director. Approx this will be 100 dials per day.
• You will be collaborating closely with Informa Connect's production, sales, and marketing teams to ensure sales activities align with wider business goals.

Qualifications

What We Offer:

• Full and extensive training into the world of events and sales.
• Competitive commission schemes.
• Opportunities for global travel on occasions to attend and support our events.
• A dynamic, hybrid working environment from our Blackfriars Offices
• The chance to work with a collaborative team in an international company.

Who We’re Looking For:

• A proactive, resourceful individual with exceptional organisational skills.
• Strong communication skills with a customer-focused approach.
• Someone who is comfortable cold calling as this is a telephone based position
• Someone comfortable working in a fast-paced sales environment, with the ability to identify and act on cross-selling opportunities.

If you are driven by results and are ready to take on the challenge of managing delegate relationships in a growing global business, we want to hear from you!

As this is a position is selling to international clients working hours at times will vary
UK - 8AM - 4.30PM
US - 12PM – 8PM East Coast or 2PM – 10PM West Coast
APAC – 4AM – 12PM

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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