Associate Dean - Student Journey

UNIVERSITY OF THE ARTS LONDON; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prestigious arts university in London is seeking an Associate Dean of Student Journey to enhance student experience. You will lead student-facing teams, manage support services, and collaborate across departments to ensure high-impact support for students. The ideal candidate has a strong background in higher education leadership and a commitment to inclusive and engaging education. This role offers an exciting opportunity to shape the future of student success.

Qualifications

• Proven experience of leading academic or student-facing support teams in higher education.
• Strong track record of delivering high-impact support services to diverse student populations.
• Ability to work cross-functionally and knowledge of trends in UK Higher Education.

Responsibilities

• Lead student-facing teams and champion the student voice.
• Provide strategic leadership to student support teams.
• Use data and innovation to align college initiatives with university goals.

Job description

Overview

This is an exciting opportunity to play a pivotal role shaping the student experience at London College of Communication, ensuring high-impact support for students that drives success from day one to graduation. As Associate Dean of Student Journey, you will lead the student experience across the College, shaping and overseeing all wraparound academic and engagement support services to deliver an outstanding student experience that enhances learning, nurtures creativity, and helps students to develop as learners throughout their studies.

You will manage student-facing teams, champion the student voice, and work hand-in-hand with students and the Students' Union to build a vibrant, responsive college community. Through smart planning and collaboration, you will align college initiatives with university-wide goals and be the go-to expert on student success, using data, sector insight and innovation to continuously raise the bar. You will provide strategic leadership to student support teams, and directly line manage the Student Learning and Engagement Team at the College while working in close collaboration with University-wide Student Services to ensure students receive a seamless and well-integrated support experience.

Responsibilities

• Lead student-facing teams and champion the student voice, working with students and the Students' Union to build a vibrant, responsive college community.
• Provide strategic leadership to student support teams and directly line manage the Student Learning and Engagement Team, in collaboration with University-wide Student Services to ensure a seamless support experience.
• Use data, sector insight and innovation to plan and deliver college initiatives aligned with university-wide goals and continuously raise the bar on student success.

Qualifications

• Proven experience of leading academic or student-facing support teams in a higher education context and demonstrable experience of student-facing employability services and supporting excellent student outcomes.
• A strong track record of delivering inclusive, high-impact support services across diverse student populations and the ability to deliver large-scale strategies or change programmes aligned to student engagement, success and wellbeing.
• Ability to work cross-functionally with academic schools, student services, and senior stakeholders to deliver shared objectives, and in-depth knowledge of trends, issues and regulatory frameworks in UK Higher Education.

About the University

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.