Associate Customer Success Manager

TN United Kingdom; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Associate Customer Success Manager to enhance customer relationships and drive product adoption. This role involves managing the customer lifecycle, from onboarding to renewal, ensuring customer satisfaction, and identifying upsell opportunities. The ideal candidate will have experience in Customer Success Management within Enterprise SaaS and a strong understanding of Supply Chain Management applications. Join a dynamic team that values diversity and encourages applicants from all backgrounds to apply, even if they do not meet every requirement.

Qualifications

• 1 to 3 years of experience in Customer Success Management within Enterprise SaaS.
• Strong business and strategic skills to drive value conversations.

Responsibilities

• Serve as the primary point of contact for smaller customers, managing the customer lifecycle.
• Collaborate with cross-functional teams to ensure seamless delivery and proactive resolution.

Skills

Customer Success Management

Business Strategy

Supply Chain Management

Relationship Management

Education

Bachelor's Degree

Job description

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Associate Customer Success Manager, Birmingham

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Client:

Syncron

Location:

Birmingham, United Kingdom

Job Category: Work abroad Customer Service

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EU work permit required:

Yes

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Job Reference:

71d86891a754

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions.Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

The Syncron Customer Success Team is seeking new talent to our EMEA team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base

About the role Work abroad

The Associate Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.

The role requires some travel and is preferably based in Europe, ideally close to any of our existing offices.

What would you do?

• Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company’s solutions with customer business objectives.
  
• Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.
  
• Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.
  
• Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.
  
• Track customer progress toward success metrics, ensuring alignment between product value and the customer’s KPIs, and facilitating contract renewals.

Who you are? / What we expect

• 1 to 3 years of experience in Customer Success Management, within Enterprise SaaS
• Strong business and strategic skills to drive value conversations
• Experience from working with Supply Chain Management applications such as forecasting, planning, order management, price management, field service and warranty management etc.
• Experience in automotive, manufacturing industry for after-sales

The icing on the cake:

• Commercial contract experience driving renewal and price increase conversations
• Executive presence, comfortable with ambiguity and C-level communication

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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Created on 26/04/2025 by TN United Kingdom