Associate Customer Service Technical Specialist ( Audit )

Wolters Kluwer; Devon and Torbay; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their customer support team. This role offers the chance to work with innovative software while providing first-level support to accounting practices. The ideal candidate will thrive in a dynamic environment, demonstrating strong problem-solving abilities and excellent communication skills. With opportunities for career progression, this position is perfect for recent graduates or those looking to advance their careers in a supportive and flexible workplace. Join a company that values personal development and teamwork.

Benefits

Flexible working arrangements

Competitive salary

Excellent benefits

Supportive work environment

Opportunities for career progression

Qualifications

• Recent degree in Accounting, Finance, or Business Administration is preferred.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Provide efficient software support with prompt response times.
• Resolve moderately complex product-related queries from customers.
• Collaborate with internal teams to find resolutions.

Skills

Knowledge of Tax and Accounting

Problem-solving skills

Ability to learn new software quickly

Excellent written and verbal communication skills

Adaptability to new technologies

Commitment to outstanding customer service

Strong work ethic and team spirit

Tax industry experience or certifications

Education

Degree in Accounting

Degree in Finance

Degree in Business Administration

Job description

In this role, the successful candidate will work as part of a team providing first-level customer support for customers (mainly accounting practices) using our CCH Audit Automation software. This role involves resolving product issues via phone, Support Portal, or web chat.

The successful candidate will be a confident, determined self-starter with excellent problem-solving and communication skills. We value quick learners who enjoy resolving challenging situations. You will have the flexibility to work in an environment that encourages autonomy and decision-making. Support will be provided by colleagues across the team to assist in learning the products and systems.

Responsibilities

• Provide efficient and effective software support with prompt response times.
• Resolve moderately complex product-related queries reported by customers via telephone, customer community, and remote access.
• Analyze product questions or reproduce issues and develop appropriate solutions using your working knowledge.
• Collaborate with internal teams to find resolutions.
• Develop an understanding of key business drivers, products, company processes, and customer needs.

Skills & Competencies

• Knowledge of Tax and Accounting, or a recent degree in Accounting, Finance, or Business Administration.
• Strong problem-solving skills.
• Ability to learn new software quickly.
• Excellent written and verbal communication skills to interact with customers at all levels.
• Adaptability to new technologies.
• Commitment to delivering outstanding customer service.
• Strong work ethic and team spirit.
• Tax industry experience or certifications are desirable.

Our Offering

The successful candidate can expect a competitive salary, excellent benefits, and a supportive, friendly environment. We offer flexible working arrangements: in-office 2 days per week with the option to work from home on other days. Our workplace culture emphasizes personal development.

Career Progression

Opportunities exist to advance within Customer Support as you gain experience, as well as potential moves into technology, product management, or professional services. Customer support is an excellent starting point for new graduates or those with some work experience looking to grow their career at Wolters Kluwer.