Associate, Customer Experience, French Speaking

RH; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate to join their team in delivering exceptional service and creating a luxury experience for customers. This role involves engaging with clients, understanding their needs, and collaborating with cross-functional partners to ensure satisfaction. The ideal candidate will possess strong communication skills, a passion for service, and the ability to maintain professionalism while interacting with high-end customers. If you're driven to exceed expectations and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in high-end customer service preferred.
• Fluency in French is required for effective communication.

Responsibilities

• Deliver exceptional service and create a luxury experience for customers.
• Collaborate with teams to exceed customer expectations and build brand loyalty.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Relationship Management

Fluency in French

Tools

Mac Operating System

Microsoft Office

Salesforce

Google Applications

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• Fluency in French, written and verbal
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to be productive working remotely
• Ability to travel to the nearest gallery as needed