Associate, Customer Consulting Team

MUFG Americas; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

MUFG Americas is looking for a Customer Service Representative to join their Japanese Corporate Banking Division in London. This role involves managing customer interactions, providing administrative support, and collaborating with relationship managers. Ideal candidates will possess strong Japanese and English communication skills along with relevant industry expertise.

Qualifications

• Degree level and/or relevant industry expertise required.
• Fluent in Business Japanese and English is essential.
• Experience in a customer-facing role preferred.

Responsibilities

• Provide day-to-day administrative support to customers and relationship managers.
• Act as first level advisor to customers, address queries, and support account maintenance.
• Build relationships across MUFG to improve service collaboration.

Skills

Customer service

Multitasking

Influencing skills

Negotiation skills

Logical analysis

Education

Degree Level

Tools

Microsoft Office Excel

Microsoft Office Word

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Overview of the Department/Section

Japanese Corporate Banking Division (London) is a front office function responsible for business development of customers located in United Kingdom other demarcated countries in EMEA of which their ultimate parents are Japanese Corporates.

Business Support Department is accountable for supporting customers’ transaction execution with the Bank and responsible for managing operational risks and for compliance of policies, regulations and relevant requirements within 1LoD.

Customer Consulting Team supports matters relating to customers’ account maintenance, on-boarding and off-boarding, day-to-day queries by supporting and collaborating with Relationship Managers.

MAIN PURPOSE OF THE ROLE

• To provide high quality customer services in the front office managing the day-to-day customer interactions, executing the full range of administrative tasks and operating as product experts in order to support customers’ business in collaboration with RMs.
• To deliver added value and impacts to customers through direct and/ or indirect interaction.

ROLES, SCOPE and REPORTING STRUCTURE

• Authority from, and Reporting to: Head of Business Support Department

KEY RESPONSIBILITIES

Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company’s and Corporate Banking Department (London), including:

• Provide day-to-day administrative support to customers and relationship manager for account maintenance matters including but not limited to complex mandate change, fee taking, account opening, closing, account and balance confirmation passing related queries and documentation to the relevant divisions in the bank.
• Act as a first level advisor to customers and internal colleagues, escalating complex issues to management as and when required.
• Verify customer documentation (e.g. mandates, agreements, indemnity) for other teams to process as and when appropriate and necessary.
• Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure this effective inter-offices collaboration.
• Review and update the team’s procedures to be in line with the Global Standards & Policy /the UK practice collaborating with Global Operation Planning, Compliance & Legal teams and carry accountability for the appropriate level of sign off within the division ensuring that documents are appropriately actioned.
• Under manager’s guidance, collate and analyse operational statistical data for the purpose of process improvement across the team.
• Represent the views of the team at internal meetings to share opinions and influence decisions where necessary.
• Translate broader business decisions into team objectives in order to drive change within the area of discipline.
• Provide advice and guidance to junior staff concerning the bank’s processes related to account maintenance matters to ensure the processes are compliant with relevant procedures. Oversee junior remembers work as and when required.

Work Experience

Preferred:

• Customer facing role
• Experience that worked in a team
• Corporate banking experience
• Multitasking

Skills and Experience

Functional / Technical Competencies:

Essential

• Proficient in Microsoft Office Excel and Word
• Fluent Business Japanese Language skill
• Fluent English

Education / Qualifications:

Essential

• Degree Level and/or relevant industry expertise

Personal Requirements

• Logical and accurate analysis
• Actively proposing effective ideas to drive deals and/or execute processes
• Effective prioritization and setting of clear action plans to achieve goals
• Effective execution of tasks to achieve goals and solve problems.
• Providing accurate guidance and development advice to team members
• Managing and motivating the team to a high standard of performance
• Setting high goals and creating new challenges.
• Demonstrating ownership and adopting an agile and flexible approach to work to achieve the goals
• Working collaboratively with team members and stakeholders to maximize the performance of the organization
• Strong influencing and negotiation skills
• Coordinating different teams towards the goals by finding common ground
• Acting with integrity and responsibility

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.