Associate Customer Advocacy

JR United Kingdom; Crawley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in customer engagement solutions is seeking an Associate in Customer Advocacy based in Crawley, UK. The role involves developing customer advocacy initiatives, managing events, and collaborating across teams to enhance customer relationships. Ideal for candidates with experience in customer engagement and advocacy, this role offers the chance to make a significant impact within a dynamic marketing environment.

Qualifications

• Experience in customer engagement and advocacy programs is beneficial.
• Strong communication and organizational skills required.
• Ability to collaborate across different functions and geographical locations.

Responsibilities

• Identify and nurture potential customer advocates.
• Organize advocacy events and webinars.
• Maintain the customer advocacy database and report on program activities.

Skills

Customer advocacy

Relationship building

Event organization

CRM systems proficiency

Job description

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Associate Customer Advocacy, Crawley, West Sussex

Client: Verint

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

***Must be UK based***

Role Purpose

The Associate within Customer Advocacy Program is responsible for supporting the development and execution of customer advocacy initiatives within the marketing team. This person will play a key role in identifying, engaging, and nurturing customer advocates to help champion our products and services.

The Customer Referral & Advocacy Executive EMEA will report to the Senior Manager, Customer Marketing and Advocacy EMEA, working closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations, regional sales teams, and partner teams.

The role involves managing initiatives and supporting programs within the Customer Marketing Team in EMEA.

Some of your responsibilities:

• Identify potential customer advocates and build relationships.
• Organize customer advocacy events and webinars. Recruit and brief Verint customer advocates for engagements across Verint internal and third-party events.
• Coordinate the collection of customer testimonials and case studies.
• Maintain the customer advocacy database.
• Create customer advocacy content with the Senior Content Writer EMEA and an external agency.
• Support customer advocacy program reporting, including activities supporting new business and cross/up-sell opportunities.
• Manage referencing requests from internal teams, ensuring timely responses to support sales goals.
• Assist in delivering Verint’s annual Customer Awards event in London, including venue booking, event promotion, logistics, and customer travel management.
• Apply knowledge of customer engagement and advocacy principles.
• Understand competitor customer advocacy programs.
• Be aware of industry regulations related to customer data.
• Work effectively within a geographically distributed team across multiple time zones and cultures.
• Collaborate across different business functions and with external stakeholders.
• Use customer relationship management (CRM) systems proficiently.
• Create and edit simple marketing collateral.