Associate Customer Advocacy

JR United Kingdom; Chesterfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise recherche un Associate pour son programme de défense des clients basé à Chesterfield. Le rôle implique la gestion d'initiatives et l'organisation d'événements pour engager les clients en tant qu'ambassadeurs de leur marque. Si vous avez une expérience avec l'engagement client et une collaboration interfonctionnelle, postulez dès maintenant!

Qualifications

• Expérience des principes d'engagement client et de défense des clients.
• Connaissance des programmes concurrents et des réglementations sur les données.
• Capacité à travailler à travers les fuseaux horaires et les cultures.

Responsibilities

• Identifier et engager des clients advocates.
• Organiser des événements de défense des clients et des webinaires.
• Créer du contenu de défense des clients avec des agences externes.

Skills

Engagement client

Collaboration interfonctionnelle

Création de contenu marketing

Compréhension des réglementations de données

Tools

Systèmes CRM

Job description

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Associate Customer Advocacy, Chesterfield

Client: Verint

Location: Chesterfield, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 2

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

***Must be UK based***

Role Purpose

The Associate within the Customer Advocacy Program is responsible for supporting the development and execution of customer advocacy initiatives within the marketing team. This person will play a key role in identifying, engaging, and nurturing customer advocates to help champion our products and services.

The Customer Referral & Advocacy Executive EMEA reports to the Senior Manager, Customer Marketing and Advocacy EMEA, working closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations, regional sales teams, and partner teams.

The role involves managing initiatives and supporting wider programs within the Customer Marketing Team in EMEA.

Responsibilities include:

• Identify potential customer advocates and build relationships.
• Organize customer advocacy events and webinars; recruit and brief Verint customer advocates for public speaking or engagements.
• Coordinate the collection of customer testimonials and case studies.
• Maintain the customer advocacy database.
• Create customer advocacy content with the Senior Content Writer EMEA and external agencies.
• Support customer advocacy program reporting, including activities supporting new business and cross/up-sell opportunities.
• Manage internal requests for referencing opportunities, ensuring timely responses to support sales goals.
• Support Verint’s annual Customer Awards event in London, including venue booking, promotion, logistics, and customer travel management.

Qualifications and skills include experience of customer engagement and advocacy principles, understanding of competitor programs, awareness of industry data regulations, ability to work across time zones and cultures, collaboration across functions, knowledge of CRM systems, and ability to create and edit marketing collateral.