Associate Consultant (Expatriate Benefits)

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Associate Consultant to enhance client service delivery in expatriate benefits. This role involves supporting consultants and managing a small portfolio of clients, ensuring effective communication and project tracking. The ideal candidate will possess a Bachelor's degree and experience in the insurance sector, demonstrating strong client focus and relationship-building skills. Join a dynamic team where you can thrive in a fast-paced environment, collaborating with colleagues to deliver exceptional service to clients. If you are ready to make an impact in the expatriate benefits field, this opportunity is for you.

Qualifications

• Bachelor's degree or relevant experience in expatriate benefits.
• Experience in insurance or employee benefits sector.

Responsibilities

• Support consultants in delivering expatriate benefits services.
• Monitor renewals and maintain client files efficiently.

Skills

Client Focus

Relationship Building

Project Tracking

Effective Communication

Problem Solving

Education

Bachelor's Degree

Training in Insurance/HR

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Social network you want to login/join with:

Associate Consultant (Expatriate Benefits), London

Client:

Location: London, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

af0254410956

Job Views:

28

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

The purpose of this role is to support the service delivery to clients across the International People Solutions practice.

Responsible for supporting consultants on larger accounts and leading aspects of smaller accounts (with some oversight) in providing client services for an assigned book of expatriate employee benefits business.

CLIENT FOCUS

• Work with consultants & senior consultants in the preparation of client deliverables and materials across the range of expatriate benefit propositions and services.
• Understand the “why” (the reason) for the work being needed and delivered to a client.
• Work with client team members in directing, addressing, and resolving client queries and issues about expatriate benefit issues.

CLIENT DELIVERY

• Monitor the tracking of renewals, production of renewal reports, maintaining client files, populating, and maintaining activity/issues trackers.
• Own and coordinate membership changes, queries, and the tracking of invoices for clients.
• Produce drafts of meeting agendas and meeting minutes/actions.
• Responsible for a small portfolio of SME clients, acting as the lead consultant managing all client activity.
• Support client-facing technology tools by adding new users and providing basic troubleshooting.
• Understand the client engagement and manage any budgets/other metrics through effective project tracking.
• Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.

MAKING EFFECTIVE CONNECTIONS

• Form relationships with key international carriers to build knowledge and understanding of each proposition.
• Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time.

Experience, Skills & Knowledge

Desired skills & knowledge:

• Bachelor's degree and/or experience in a role which reflects the skills and experience which will be transferred to the world of Expatriate Benefits.
• Experience in the insurance/employee benefits sector.
• Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline.
• Experienced with basic computer skills & packages including Microsoft applications – Teams, Word, Excel, PowerPoint.
• Strong client focus with the ability to develop positive relationships with team members and external contacts.
• Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery.
• Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment.

Further experience, skills, or knowledge

• Fluency or professional proficiency in a foreign language is often helpful.
• Any other professional qualifications or training are also an advantage.
• Experience working or living abroad is helpful although not required.