Associate - Colleague Business Architecture

American Express; Burgess Hill; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Burgess Hill is seeking an Associate, Digital Product Solution Design. This role involves supporting the design of technology-enabled solutions to improve colleague experience and operational efficiency. Candidates should have strong analytical, problem-solving, and communication skills. The position offers competitive salary, benefits, and a flexible working model.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Paid parental leave

Career development opportunities

Qualifications

• Foundational knowledge of process mapping and requirements gathering.
• Comfortable working with data to generate insights.
• Clear written and verbal communication with stakeholders.
• Detail-oriented and organized.
• Curiosity about HR technology and product management.
• Awareness of risk and governance concepts.

Responsibilities

• Support analysis and documentation of CEG business processes.
• Assist in design by translating requirements into documentation.
• Maintain accurate, living artefacts reflecting current state.
• Contribute to governance and compliance activities.
• Support application ecosystem visibility through reporting.
• Cooperate in workshops and design sessions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Learning mindset

Tools

HR platforms

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Colleague Services (CS) and Colleague Product Management (CPM) organization, part of the Colleague Experience Group (CEG) — also known as Human Resources — plays a pivotal role in delivering best-in-class services, capabilities, products, and tools that power an exceptional colleague experience at American Express.

This organization designs, builds, and continuously evolves the products and services that enable both the CEG and the wider enterprise to operate effectively and efficiently. Within CPM, the Systems Management team oversees the end-to-end ecosystem of CEG products, capabilities, processes, platforms, and applications — including partnerships with third parties — while ensuring strong adherence to colleague-related risk, compliance, and governance standards.

The Colleague Business Architecture team provides strategic insight into how CEG0b's business processes are enabled and optimized through technology. The successful candidate will be a key contributor to a high-performing business architecture function, driving alignment between strategic intent and operational execution to deliver on the CEG strategy.

As an Associate, Digital Product Solution Design, the successful candidate will support the Manager, Digital Product Solution Design in translating business needs into clear, technology-enabled solutions that improve colleague experience and operational efficiency. You will help document current-state processes and systems, contribute to solution design and delivery activities, and maintain high-quality artefacts that align with enterprise standards, risk, and governance.

Partnering closely with Technology and Product teams, you will lead the creation and continuous refinement of business architecture artefacts, define and embed cross-functional ways of working, and shape solutions to complex, enterprise-scale challenges spanning domains such as Colleague Servicing, Recruitment, and Payroll.

The Associate will operate as part of a globally dispersed team, in a hybrid role reporting into the Manager, Digital Product Solution Design.

Key Responsibilities

• Support the Manager in analysing and documenting CEG business processes, system flows, and colleague journey maps to clarify how digital tools enable HR operations and experiences.
• Assist with solution design by translating business requirements into structured functional/process documentation in partnership with Product, Technology, and Business stakeholders.
• Maintain accurate, “living” artefacts (e.g., capability models, process maps, system inventories), ensuring they reflect current state and are easy to consume.
• Contribute to governance and compliance activities, helping prepare materials for standards adherence, control testing, and risk assessments (e.g., PRSA, RCSA).
• Support application ecosystem visibility, gathering data and preparing reports on platform health, performance, and integration points.
• Coordinate workshops and design sessions, capturing requirements, decisions, and actions; track follow-ups to drive progress.
• Assist with change execution, including requirement traceability, user acceptance support, comms-ready documentation, and adoption materials.
• Participate in ideation and continuous improvement, using colleague feedback and data insights to identify simplification and automation opportunities.
• Align work with enterprise priorities, ensuring outputs follow established standards, design guidelines, and risk posture.
• Develop foundational expertise in digital product lifecycle and business architecture methods under the guidance of the Manager.

Minimum Qualifications

• Foundational knowledge of process mapping, requirements gathering, and user journey documentation.
• Strong analytical and problem-solving skills; comfortable working with data to generate insights and recommendations.
• Clear, concise written and verbal communication; confident collaborating with both technical and non-technical stakeholders.
• Detail-oriented and organised, with accountability for accurate documentation and timely deliverables.
• Learning mindset with curiosity about HR technology, product management, and business architecture.
• Familiarity with HR platforms or enterprise systems is a plus.
• Awareness of risk, control, and governance concepts; interest in how they shape sustainable product design.
• Comfortable in agile/iterative delivery environments.

Non-considerations for sponsorship

Employment eligibility to work with American Express in the [Enter Country Here] is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.