Associate Client Services Manager

Epsilon; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working opportunities

Competitive compensation

Extensive benefits package

Career advancement opportunities

Job summary

A global data and technology company is seeking a Client Services Associate based in London to support quality campaigns and business growth. The candidate should have 1–2 years of experience in account or project management, possess strong analytical and organizational skills, and be proficient in tools like Google Analytics. This role offers hybrid working opportunities along with competitive compensation and a comprehensive benefits package.

Qualifications

• 1–2 years of experience in account management, project management, or digital media.
• Ability to delve into data and identify valuable patterns.
• Awareness of digital behavior and marketing trends.

Responsibilities

• Partner with Commercial Leads to enable client strategies.
• Monitor ongoing campaign activity, flagging optimization opportunities.
• Support the team in developing long-term growth strategies.

Skills

Analytical skills

Organizational skills

Customer-first approach

Strong communication

Competence in Excel

Tools

Google Analytics

Job description

Overview

This role is based in our London office at least 4 days per week.

How You’ll Make An Impact

Seeking a motivated Client Services Associate to support quality campaigns and business growth. Ideal for someone with early experience in digital marketing or account management, thriving in a fast‑paced commercial customer‑focused environment and eager to build expertise in digital advertising, client management, and AdTech strategy.

• Work together win together: Report to the Director of Client Services and collaborate with Product, Creative, Technical, Analytics and Sales departments to align digital strategies with overall business strategy.
• Innovate with purpose: Collaborate with Client Services and Sales to support reporting, billing and program health checks, driving revenue growth and gaining a deep understanding of AdTech and MarTech across Epsilon Business – Retail Media, Digital and Accelerate platforms.

Key Responsibilities

• Client Services Support
  • Partner with Commercial Leads to enable client strategies.
  • Coordinate cross‑functional teams to keep projects on track.
  • Create and maintain project timelines, ensuring key deadlines are met.
• Campaign Delivery & Reporting
  • Monitor ongoing campaign activity, flag optimisation opportunities and trends.
  • Prepare client reporting on campaign performance and insights.
  • Assist with end‑of‑campaign analysis, gathering findings for future actions.
  • Maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
• Strategy Enablement & Growth
  • Support the team’s work on developing and implementing long‑term, revenue‑generating strategies.
  • Track and analyse internal business performance metrics.Stay up to date on digital behaviours, trends and guidelines to provide fresh insights to clients and the team.
• Client & Product Knowledge
  • Build strong internal working relationships through clear communication and reliable client support.
  • Develop expertise in Epsilon products and services.
  • Lead client strategy discussions by sharing observations and insights from campaign performance.

Who You Are

• Analytical with a knack for delving into data and identifying valuable patterns.
• Awareness of digital behaviour, marketing trends and customer journeys.
• Strong organisational skills, juggling multiple tasks and priorities.
• Customer‑first approach, passionate about growth.
• Clear and confident communication, written and verbal.
• Competence in Excel, Word, PowerPoint; familiarity with analytics tools such as Google Analytics.
• 1–2 years of experience in account management, project management or the digital media industry (preferred).
• Self‑starter attitude, eager to learn in a dynamic, fast‑paced environment.

Additional Information

Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. We process 400+ billion consumer actions daily using advanced AI and hold many patents for proprietary technology. Epsilon is recognised by Forrester, Adweek and the MRC; our workforce exceeds 9,000 employees worldwide.

Our Pillars

• People centricity – focus on employee well‑being in an environment where colleagues truly care for each other.
• Collaboration – work together, support one another and collectively achieve goals.
• Growth – endless opportunities for learning, development and career advancement.
• Innovation – drive progress through cutting‑edge solutions and forward‑thinking approaches.
• Flexibility – balance between work and personal life, encourage adaptability in problem‑solving.

Our Values

• Act with integrity.
• Work together to win together.
• Innovate with purpose.
• Respect all voices.
• Empower with accountability.

Benefits

Hybrid working opportunities, office located at the Iconic Television Centre, White City.

Competitive compensation, extensive benefits package and endless opportunities to advance your career.

Diversity & Inclusion

Epsilon is committed to an inclusive and diverse workforce and is an equal opportunity employer. We offer reasonable adjustments for candidates throughout the application process.