Client Services Manager

Publicis Groupe; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Epsilon, a Publicis Groupe company, is seeking a Client Services Manager in London. You will lead the delivery of innovative digital marketing strategies for a portfolio of top brands, collaborating with cross-functional teams across 12 departments.

You'll partner with Sales to drive client growth, retention and revenue through exceptional service and strategic execution. This role is hybrid, requiring you to be in our London office 4 days per week.

Qualifications

• Strong organizational skills with an ability to manage time effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in digital marketing and a passion for big data and technology.
• Ability to think analytically and tell data-driven stories.
• Growing commercial awareness with an eagerness to identify opportunities for growth and contribute to business success.

Responsibilities

• Lead delivery of digital marketing strategies for a portfolio of top brands.
• Collaborate with cross-functional teams across 12 departments.
• Partner with Sales to drive client growth, retention and revenue.
• Provide best-in-class, objective-based solutions to clients.
• Support strategic business planning and project execution.

Skills

Organizational skills

Communication skills

Digital marketing

Data storytelling

Commercial awareness

Client services

Account management

Job description

Company Description Overview How You'll Make an Impact As an Client Services Manager at Epsilon, you’ll lead the delivery of innovative digital marketing strategies for a portfolio of top brands, collaborating closely with cross-functional teams across 12 departments. You’ll partner with Sales teams to drive client growth, retention, and revenue through exceptional service and strategic execution. The role is highly collaborative, working with 12 different cross teams internally plus working alongside your client to deliver the best-in-class objective-based solutions. Join a company that is transforming the marketing and advertising technology landscape. Epsilon’s unique combination of data-driven insights and cutting-edge technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 4 days per week.

Responsibilities

What You'll Achieve You'll have ample opportunities for career growth, with access to unlimited online training, workshops with industry experts, and peer-to-peer learning. This role will help you develop skills in Digital MarTech, project management, client services, and strategic business planning, positioning you as a key contributor to Epsilon's success and your own professional development.

Qualifications

What you'll bring with you

• Strong organizational skills with an ability to manage time effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in digital marketing and a passion for big data and technology.
• Ability to think analytically and tell data-driven stories.
• Growing commercial awareness with an eagerness to identify opportunities for growth and contribute to business success.

Why you might stand out from other talent

• Experience in client services and account management.
• A consultative approach to problem-solving and strategy development.
• A drive for continual learning, personal development, and process improvement.
• An openness to continuous learning and development, with a growth mindset aimed at improving and adapting in a fast-evolving industry.

What you'll bring with you

• Strong organizational skills with an ability to manage time effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in digital marketing and a passion for big data and technology.
• Ability to think analytically and tell data-driven stories.
• Growing commercial awareness with an eagerness to identify opportunities for growth and contribute to business success.

Why you might stand out from other talent

• Experience in client services and account management.
• A consultative approach to problem-solving and strategy development.
• A drive for continual learning, personal development, and process improvement.
• An openness to continuous learning and development, with a growth mindset aimed at improving and adapting in a fast-evolving industry.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.