Associate, Client Service II

BNY Mellon; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

BNY Mellon is seeking an Associate in Client Service to join their EMEA Corporate Trust team in London. This hybrid role involves collaborating with sales teams to support clients by delivering exceptional service while ensuring operational effectiveness. Candidates should have a strong understanding of structured finance, capital markets, and client management to foster long-term relationships and drive business success.

Benefits

Highly competitive compensation

Flexible global resources

Generous paid volunteer time

Qualifications

• Experience with break reconciliation and resolution.
• Management of a client portfolio and/or process.
• Knowledge of capital markets operational processes.

Responsibilities

• Collaborate with Sales & Relationship Management for business development.
• Ensure operational aspects of transactions are in line with BAU processes.
• Support the client on a day-to-day basis to deliver operational services.

Skills

Client Service Delivery

Collaboration

Understanding of Structured Finance

Knowledge of Debt Issuance Markets

Job description

Associate, Client Service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate, Client Service to join our EMEA Corporate Trust, Structure Finance Client Service team. This role is located in London, United Kingdom – hybrid working.

In this role, you’ll make an impact in the following ways:

• Collaborate with the Sales & Relationship Management team in the pre-mandate conversations and business development initiatives to identify and clarify the offering from Corporate Trust and address relevant queries from clients.
• Work with the Transaction Management Group to ensure the operational aspects of the transaction are in line with BAU processes and, if required, make sure that any non-BAU processes are captured and documented accordingly.
• Support the client on a day-to-day basis making sure all operational services are delivered to the client in accordance with our contractual obligations. Build trust and good working relationships with clients to encourage repeat business opportunities.
• Provide excellent client service delivery and understanding of clients’ needs. Demonstrate an understanding of services provided both within Corporate Trust and across the firm to be able to provide the clients with tailored solutions.
• Knowledge of capital markets operational processes and procedures and demonstrate an understanding of the commercial rationale, structure, risks, and rewards associated with transactions.

To be successful in this role, we’re seeking the following:

• An understanding of Structured Finance and Repackaged deal structures.
• Knowledge of the Debt Issuance markets. Primarily Euroclear and Clearstream.
• Instruction and settlement of Cash and Custody trades in the secondary market.
• Experience with break reconciliation and resolution.
• Management of a client portfolio and/or process.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.