Associate, Client Service II

BNY Mellon; Greater Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking financial services company as an Associate in Client Service II, where your expertise will contribute to managing a diverse portfolio of loans. In this hybrid role, you'll leverage your client management and analytical skills to ensure exceptional service delivery and compliance with financial regulations. This innovative firm is recognized for its inclusive workplace culture and commitment to excellence, offering you a chance to grow your career while making a meaningful impact in the financial sector. If you thrive in dynamic environments and are passionate about client service, this opportunity is perfect for you.

Benefits

Flexible global resources

Generous paid leaves

Paid volunteer time

Health and wellbeing programs

Qualifications

• 3+ years in Corporate Trust or financial markets, strong client management skills.
• Experience in syndicated and bi-lateral loans is highly desirable.

Responsibilities

• Manage a portfolio of loans, ensuring high client experience levels.
• Prepare notices and calculate interest rates for clients.

Skills

Client Management Experience

Analytical Skills

Organizational Skills

Time Management Skills

Risk Management

Education

Bachelor's degree in Finance or related field

Tools

LoanIQ

Job description

Associate, Client Service II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate, Client Service II to join our Corporate Trust team. This role is located in Manchester, UK and will be working in a hybrid capacity (3 days a week in the office).

In this role, you’ll make an impact in the following ways:

• Primary responsibility for the management of a portfolio of loans in which BNY acts as facility agent and/or security trustee. The Associate will quickly address and resolve problems, possessing strong decision-making and organizational skills.
• Day-to-day oversight of the assigned portfolios to ensure high Client Experience Levels.
• Preparing and distributing notices to clients and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets.
• Calculating interest rates for each accrual period and distributing rate set notices.
• Tracking and paying multiple lenders in a single interest period, removing Lender of Record claims.
• Billing and collecting principal, interest, and fee payments from clients, distributing all funds collected to the syndicate lenders.
• Collecting financial statements and compliance requirements from clients as required by the Credit Facility, forwarding such information to each syndicate lender in accordance with the Credit Facility.
• Processing lender assignments and maintaining the official lender register.
• Full capability to support official Alternative Reference Rates in accordance with published conventions.
• Key role in supporting the training of new team members.
• Developing strong working relationships with Front Office Relationship Managers.

To be successful in this role, we’re seeking the following:

• At least 3 years of experience in Corporate Trust or related financial markets/securities industry (with specific experience in the role of facility/security agent).
• Strong Client Management Experience and ability to review deal governing documents.
• Experience in Loans (syndicated, bi-lateral, real estate) is highly desirable.
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• To proactively monitor and manage the activities performed within our business partners outside of Ireland.
• Strong Financial Services Technical Skills (LoanIQ, agency, and loan closing experience is highly desirable).
• Excellent analytical, organisational, and time management skills with the ability to meet tight deadlines.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.