Associate, Client Processing I

BNY; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous paid leaves

Access to global resources and tools

Job summary

BNY in Manchester is looking for a Client Processing Associate I who will perform routine and non-routine client service tasks and processing account-related transactions. Candidates should have strong communication skills and the ability to work under tight deadlines.

The role requires proficiency in MS Office and experience with digital tools. BNY offers competitive compensation along with generous paid leaves as part of its benefits program.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good communication skills, confident using phone and MS Teams.

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Interact with other units to ensure timely delivery of service.
• Process account-related transactions per client direction.

Skills

Good communication skills

Ability to work under pressure

Proficient in MS Office

Experience using Digital Tools

Education

Bachelor's degree or equivalent education

Tools

MS Teams

MS Office (Outlook, Excel, PowerPoint)

Job description

Client Processing Associate I

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Interact with other organizational units and teams to ensure timely delivery of service or resolution of issues.
• Process account‑related transactions per scheduled events and client‑authenticated direction.
• Follow established procedures to answer inquiries and resolve problems or issues.
• Manage situations which may require adaptation of response or extensive research according to client feedback.
• Escalate more complex situations to senior colleagues.
• Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
• Perform complex operational tasks in a product or functional area.
• Contribute to the achievement of team objectives.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good communication skills, confident using phone and MS Teams.
• Confident using MS Office (Outlook, Excel, PowerPoint).
• Experience in using Digital Tools.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of the team, along with generous paid leaves, including paid volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, females, individuals with disabilities, protected veterans.