Associate Client Manager - DC Solutions Team

Aon Corporation; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Aon Corporation seeks an Associate Client Manager for its DC Solutions team in London. This role is crucial for building client relationships and providing top-notch client care as the business grows in the rapidly evolving DC market. You will enjoy a diverse and inclusive environment with opportunities for professional development and wellbeing.

Benefits

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Strong communication and presentation skills.
• Passion for delivering outstanding customer service.
• Ability to manage detail while seeing the 'big picture'.

Responsibilities

• Manage a portfolio of clients and ensure outstanding client experiences.
• Build long-term client trust through innovative support.
• Support new business acquisition and engagement through communication campaigns.

Skills

Communication

Organizational skills

Customer service

Presentation skills

Resilience

Job description

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Are you passionate about providing an outstanding experience for clients? Do you enjoy being part of a fast paced, dynamic team accountable for growing and developing our client relationships across our solution lines and the wider Aon business? If you want to make a real impact and develop deep, trusted partnerships with our new and existing clients then read on!

The Associate Client Manager role in the DC Solutions team will allow you to really make a difference to an area of the business which is growing rapidly.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

One of the key parts of this role is that no day ever looks quite the same! However one thing that is a constant is providing outstanding care and support for our clients in everything you do. As an Associate Client Manager in DC Solutions, you support new business acquisition by presenting to prospects and around how we build deep relationships with our clients and how we provide best in class client care, administration services and member communication support. You will be support clients right from the outset and provide oversight to ensure the plan is set up correctly and efficiently. You will also manage and support a portfolio of clients which will grow as the team acquires new schemes over the coming months and years. You will be supporting all clients and the client management team to ensure the service every client receives from Aon is first class.

Your day-to-day focus will include:

• Ensuring that your clients always have an outstanding experience
• To build a strong bond and long-term client trust through innovative support and a commitment to excellence.
• Supporting our clients with their broad needs in relation to their DC plan.
• Helping employee engagement through communication campaigns and member presentations.
• Build relationships with key stakeholders within the client to ensure we fully understand their business needs and provide appropriate support.
• Input into proposition requirements, development & feedback sessions.
• Attend governance sessions, prepare and present client information and insights, and propose ways to develop and grow the scheme (to enhance value for the employer, to improve member outcomes and to create additional AUM for Aon)
• Engage with employees by supporting member presentations and communication campaigns
• Build relationships with key stakeholders within the client to ensure we fully understand their business needs and provide appropriate support

How this opportunity is different

This role presents a fantastic opportunity to join a growing team as we make a huge impact on the DC market at a time when employers and trustees are reviewing their pension provision and moving to MasterTrust, GPP and Bundled solutions.

This is a hugely rewarding and varied role. You will be collaborating with a wide range of clients at all levels and making a difference to the growth of the solution line by being involved in the development of the client relationship right from the outset. You will have the support from your team and the wider Aon business along with our partner Aegon to deliver excellent client care at every step of the journey.

Skills and experience that will lead to success

Key Skills

• Communication and presentation skills
• Ability to understand client requirements and to think laterally to satisfy client needs
• A passion to deliver outstanding customer service
• Resilience, ability to work in a collegiate and supportive fashion within a small and dynamic team
• Ability to work under pressure, often to quite tight client deadlines
• Ability to manage detail as well as seeing the "big picture" for clients.
• Strong organisational skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

accommodation criteria and enhanced equal opportunities statement.

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