Associate Application Operations Engineer - Planning Inspectorate - EO

Manchester Digital; Bristol; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Une agence gouvernementale recherche un Associate Application Operations Engineer pour intégrer son équipe de soutien. Le candidat idéal doit être orienté vers le client, résoudre des problèmes et faire preuve d'autonomie. Ce rôle inclut la gestion d'incidents, la collaboration inter-équipes et la participation à un service d'assistance. Les horaires sont flexibles et le travail hybride est possible.

Qualifications

• Expérience en configuration et support d'applications.
• Participation à un service d'assistance et gestion des incidents.
• Expérience avec des outils de gestion d'incidents.

Responsibilities

• Vérifier le bon fonctionnement des systèmes principaux.
• Gérer les demandes et incidents via la plateforme Service Desk.
• Collaborer avec d'autres équipes numériques pour tester des correctifs.

Skills

Problem-solving

Communication

Customer Service

Interpersonal Skills

Tools

SQL Server Management Studio

MySQL

ServiceNow

Windows Server 2008

Job description

Associate Application Operations Engineer - Planning Inspectorate - EO

This role is part of the Issue Triage and Support Service, a small team focused on application support for line of business applications, and triaging requests and issues from our customers.

We are looking for candidates who are customer-focused, detail-oriented, and interested in problem solving. You should take pride in your work and aim to deliver the best outcomes for end users. Good communication skills across all levels of the organization, self-motivation, and ownership of tasks are essential.

Typical responsibilities include checking core systems to ensure proper functioning, reviewing Service Desk software for logged requests or issues, prioritizing responses, and communicating with end users and colleagues to resolve tickets. You will collaborate with other Digital teams and participate in testing patches.

The core hours are 8 am to 5 pm, with flexible start and end times depending on team coverage. You will participate in a rolling on-call rota with additional allowances and may be required to work out of hours for tasks like monthly patching, compensated as overtime or time off in lieu.

New Civil Service entrants are expected to start at the minimum of the pay band. Existing Civil Servants' transfers or promotions are governed by internal rules, with salary adjustments accordingly. The salary range for this Grade is £28,927 - £31,132.

This is an Executive Officer Grade, fixed-term for 12 months with the possibility of permanence.

Working hours: Standard 37 hours per week, with a flexible working hours policy.

The Planning Inspectorate has a proud history of ensuring fair planning in England, impacting communities and the economy. We encourage flexible, collaborative, and innovative work practices.

For more about the Planning Inspectorate, visit our Civil Service Careers page.

The role is based at Temple Quay House, Bristol, currently out of use due to refurbishment, with alternative office space nearby. We support hybrid working and flexible in-person attendance, which can be discussed during interviews.

Person Specification

Essential Criteria:

• Problem-solving skills and excellent communication, customer service, and interpersonal skills.
• Experience configuring and supporting applications, including system administration.
• Experience managing and monitoring Windows Server 2008 environments.
• Experience using monitoring tools, responding to alerts, and identifying risks.
• Experience triaging and responding to incidents and requests.
• Experience working within SLAs and ITIL processes.
• Awareness of key change management processes.
• Ability to participate in the on-call rota and work occasionally out of hours.
• Experience with SQL Server Management Studio and MySQL.
• Experience with IT service management tools, preferably ServiceNow.
• Knowledge of cybersecurity issues and organizational challenges in digital environments.

Behaviours

Assessment during the selection process will include these behaviours: