Associate Application Engineer

Illinois Tool Works; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in food safety as a Graduate Application Engineer, where you'll bridge clients, sales, and engineering teams. This role emphasizes thorough assessments of customer needs, precise order management, and proactive problem-solving, ensuring satisfaction and compliance throughout the sales process.

Benefits

Impactful work in food safety

Hands-on company culture

Opportunities for innovation

Collaborative working environment

Qualifications

• Engineering or technical education is essential.
• Skills in managing high-volume customer interactions are necessary.
• Proven problem-solving capabilities required.

Responsibilities

• Assessing customer applications for product specifications.
• Preparing accurate proposals for sales and technical documentation.
• Resolving technical issues related to orders.

Skills

Problem-solving

Attention to detail

Communication

Customer interaction management

Education

Engineering or technical education

Tools

Microsoft Office Excel

Job description

Job Description:

At LOMA SYSTEMS, we don't just manufacture inspection equipment—we safeguard what matters most: consumer health and product integrity. As a premium global leader in food and pharmaceutical inspection technology, we invite you to be part of a team that's shaping the future of food safety.

What are we looking for?
We are seeking a skilled and proactive Graduate Application Engineer to join our dynamic Internal Sales team. In this role you will be a crucial link between customers, sales teams, and engineering to ensure the creation of successful specifications, proposal documents and delivery of technical equipment orders. You will need to take a technical and commercial view to the total viability of an order/enquiry by balancing commercial goals against our engineering capability and effort.

What will you be doing?

• Assess customer applications to understand appropriate product specifications.
• Review incoming orders for correct technical and commercial alignment. Prepare accurate proposals, including technical configurations and cost calculations.
• Enter order details into ERP/IT systems and prepare formal order acknowledgments.
• Resolve technical, application-related or delivery concerns.
• Engage with customers to secure drawing approvals for complex orders.
• Ensure all necessary documentation is created for sales support, manufacturing, testing and compliance.
• Maintain an organized database of machine drawings and past designs.
• Provide input for design guide updates and suggest improvements.
• Assist in product testing to validate customer requirements are met.
• Participate in technical enquiry meetings to support the sales process.

What do we need from you?

• Engineering or technical education.
• Ability to manage high-volume customer interactions and complex sales order processes, ensuring accuracy and customer satisfaction.
• Demonstrable problem-solving skills.
• High attention to detail.
• Excellent verbal and written communication skills applied confidently at all levels.
• Proficient in using related software e.g. Microsoft Office Excel to high level.
• A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.

Why Choose to work for us?

• Impactful Work: With over 50 years of expertise, our 'Designed to Survive' systems—encompassing Metal Detectors, X-ray Inspection, Checkweighers, and Combination Systems—are trusted by top-tier food and pharmaceutical brands worldwide.
• Hands-On Culture: We empower every team member to take initiative, fostering an environment where your contributions directly influence our success.
• Global Reach, Local Impact: As part of Illinois Tool Works (ITW), a Fortune 250 company, we combine the agility of a specialized firm with the stability and resources of a global enterprise.
• Continuous Innovation: Our commitment to research and development drives us to continually enhance our products, ensuring they meet the evolving needs of the industry.
• Collaborative Spirit: Join a team that values diverse perspectives and works together to achieve common goals, all while maintaining a positive and friendly atmosphere.