Associate Account Manager

Wonda VR; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a fast-growing crypto fintech company as an Associate Account Manager. You'll manage relationships with small to medium-sized clients, focusing on revenue growth and customer satisfaction in a collaborative, remote-first environment. Enjoy competitive benefits while shaping the future of crypto back-office operations.

Benefits

25 Days Paid Holiday

4% Pension Contributions

Private Medical & Dental Insurance

Training and Development Budget

Gym Classes or Spa Treatments

Apple MacBook Pro

$200 Workplace Budget

Qualifications

• Experience in account management or customer success roles.
• Ability to build strong relationships with clients.
• Proficiency in CRM software.

Responsibilities

• Manage a portfolio of Tier 2/3 SMB and legacy accounts post-sale.
• Own the renewal process and protect existing revenue.
• Identify and drive upsell, cross-sell, and expansion opportunities.

Skills

Customer Relationship Management

Revenue Retention

Upselling

Cross-Selling

Strategic Support

Job description

Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

The Role

We're looking for an Associate Account Manager to join our growing team and help us drive revenue growth and customer retention across our SMB client portfolio. You’ll work closely with the support, success, sales, product, and implementation teams to ensure our customers are happy, successful, and expanding their footprint with Cryptio.

This is a fantastic opportunity to build your career in account management at a fast-moving crypto fintech company, working alongside a brilliant team and directly learning from some of our strongest performers.

The Team

You’ll join the Account Management team, led by Peter, which focuses on nurturing relationships with existing clients; retaining revenue, growing accounts, and delivering customer delight.

Your closest collaborators:

• Support Team: Own first-line customer help requests and troubleshooting.

• ESC (Enterprise Success Consultants): Own implementation, technical delivery, and ongoing customer success from a product usage perspective.

• Account Managers: Orchestrate relationships, protect existing revenue. spot growth opportunities, and steer strategic conversations.

Responsibilities

• Manage a portfolio of Tier 2/3 SMB and legacy accounts post-sale

• Own the renewal process and protect existing revenue

• Identify and drive upsell, cross-sell, and expansion opportunities

• Build strong customer relationships through regular check-ins and strategic support

• Coordinate with internal teams (Product, ESCs, Marketing) to deliver value and resolve issues

• Track account health, maintain CRM accuracy, and contribute to process improvements

Why Join Us?

• Shape the future of how crypto companies manage their back office operations

• Work with some of the biggest and most innovative names in the industry

• Join a company that’s successfully moving upmarket, with enterprise clients and six-figure contracts

• Learn from an exceptional team and gain clear growth paths (we aim to promote from within)

• Make a meaningful impact in a role where revenue, retention, and relationships are core measures of success

• Be part of a collaborative, remote-first culture (with team hubs in London, Paris, and New York)

Interview process

1. Talent Screen - 30 min

2. 1st Interview - 45 min

3. Team Interview - 45 min

4. Leadership Interview - 60 min

Benefits

Fully-Remote / Hybrid – The choice is yours!

25 Days Paid Holiday + Bank Holidays + Your Birthday Off

️ Earn an extra day of annual leave for every year you're at Cryptio

4% Pension Contributions towards your future!

Private Medical & Dental Insurance with Allianz!

Attractive Maternity and Paternity Policies for your growing family

Gym Classes or Spa Treatments with ClassPass! ️️

Apple MacBook Pro – The best tech at your fingertips!

$200 Workplace Budget to create your perfect home office!

Training and Development Budget – Invest in yourself and grow!