Associate Account Manager

Modo Energy Limited; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading energy solutions provider in London is seeking an entrepreneurial Account Manager to bridge the gap between software development teams and users. The ideal candidate has 1-2 years of experience in customer success or account management, is highly organized, and has SaaS experience. This role offers a competitive salary, equity package, and a commitment to a diverse, inclusive team culture. Flexibility in work location is supported, with in-office collaboration emphasized.

Benefits

Competitive salary

Life-changing equity package

Top market benefits

Qualifications

• 1-2 years’ experience in customer success or account management.
• Ability to manage multiple accounts and deliver high-quality outcomes.
• Familiar with CRM and CS tools.

Responsibilities

• Serve as a primary partner for GB and European accounts.
• Deliver onboarding and training for new users.
• Monitor customer health and usage.

Skills

Customer success

Account management

SaaS experience

Relationship building

Data analysis

Tools

HubSpot

Gainsight

Job description

The role

We are looking for an entrepreneurial Account Manager with start-up and/or SaaS experience. This role is critical in bridging the gap between our software development teams and our end users. You will act as a trusted advisor to clients, helping them navigate complexity and translate their business needs into impactful outcomes through our platform. If you’re passionate about the energy industry and driven to deliver outstanding customer success, we’d love to hear from you.

Responsibilities

• Serve as the primary partner for GB and European accounts, ensuring customers gain measurable value from Modo Energy.
• Deliver onboarding and training for new users while driving engagement of existing teams through regular check-ins, updates, and support.
• Monitor customer health and usage, leveraging data to demonstrate value and identify opportunities to increase adoption.
• Collaborate with Product, Data, and Growth teams to channel customer feedback into the roadmap and service improvements.
• Develop and convert expansion and upsell opportunities by aligning customer needs with Modo Energy’s solutions.

Qualifications

• 1-2 years’ experience in customer success, account management, or another client-facing role. SaaS experience is critical, energy a bonus.
• Able to engage effectively with a range of customer stakeholders and build long-term relationships that drive adoption, retention, and growth.
• Highly organised and proactive, with the ability to manage multiple accounts while consistently delivering high-quality outcomes.
• Commercially minded with experience identifying and developing opportunities for account growth and expansion.
• Curious and adaptable, with a track record of learning quickly and improving customer success and account management practices.
• Familiarity with CRM and CS tools (HubSpot, Gainsight, etc.) would be an advantage.
• We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays.
• Modo Energy offers a competitive salary, potentially life-changing equity package and top of market benefits.

What you can expect from Modo Energy

We want to attract and retain the best talent at Modo Energy, and we give our people the freedom and opportunity to develop themselves and flourish.

We are committed to building a diverse and inclusive team at Modo Energy, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply.

We have a number of positions open which could be for a range of backgrounds and experience levels. Please get in touch if you are interested and you don’t meet all the requirements, or if you exceed them!