Associate Account Director

JR United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading advertising agency is seeking an Associate Account Director to manage retail entertainment accounts. This pivotal role requires a candidate with a strong background in account management, focusing on exceeding sales and margin targets and driving client satisfaction. The successful candidate will be responsible for developing account plans, ensuring timely reporting, and maintaining excellent client relationships, making this an exciting opportunity for those ready for a challenge.

Benefits

25 days' annual leave

2 days additional leave for charity work

Employee Assistance Programme

Enhanced family leave pay

Season ticket loan

Cycle to work scheme

Annual away day and social events

Qualifications

• At least 5 years' experience in account management or related role.
• Experience with Blue Chip clients is preferred.
• Strong understanding of retail marketing and sales.

Responsibilities

• Develop and maintain Account and Commercial Plans.
• Manage client expectations and ensure KPI achievement.
• Produce accurate forecasts and market intelligence reports.

Skills

Communication

Team Leadership

Project Management

Client Relationship

Commercial Acumen

Education

Relevant Degree

Tools

Microsoft Office

Job description

An independent full-service advertising agency for specialist sectors. Storytellers first and foremost, nimble with a client first mentality, entrepreneurial, with a test and learn philosophy, Imaginative in delivering commercially impactful solutions, and collaborate, assembling talented teams to tell stories.

About the role

The Associate Account Director will be the owner of the account, responsible for managing a clients within the retail entertainment sector. The successful candidate should ensure that sales and margin targets are exceeded as well as ensuring that client services team exceeds expectations and agreed KPI's. You will have a drive to grow all of the businesses services and ensure that this is achieved through innovation, increasing 'share of wallet' to your fullest capability. You will also ensure timely, accurate and meaningful reporting both internally and externally.

Key Responsibilities

• To develop and maintain an agreed Account Plan
• To develop and maintain an agreed Annual Commercial/Development Plan (ADP)
• To understand and support the client’s marketing strategy, seeing and thinking from the Client’s perspective and demonstrating client intelligence in everything we do
• Maintain current and future knowledge of retail/shopper marketing, integrated marketing, advertising, social media and consumer and business trends
• To drive positive interactions within all facets of OUAT
• Monitor and measure client satisfaction
• To develop effective relationships with the key decision makers covering all areas of the OUAT proposition
• To review regularly (at least monthly) the performance of the account against the SLA’s and KPI’s within the account plan, resolve issues and report as required.
• To produce accurate forecasts and budgets as required for the Account and deliver these
• To produce reports as required
• To feedback market intelligence to the Group Account Director’s and Agency Board
• Actively research the market to ensure we know if competitors are courting our clients and build awareness of market influences and developments affecting their environment
• To identify new commercial opportunities or ways by which the OUAT proposition can be developed and to communicate these to the sales team
• To develop the account team, ensuring that they have the necessary skills to deliver the account plan and ensure there is an involving and participative culture within the team and that opportunities for continuous improvement are identified and realised
• To effectively manage the overhead within the account team
• Ensure financial governance is maintained in pricing, margin analysis, credit control, recruitment, expenses, external spend, etc.
• Ensure of quality of information to the business and in particular adherence to critical paths
• To resolve through the customer support team operational issues that occur within the account.

Key Attributes

• At least 5 years' experience of selling into clients/retailers/brands which may have been gained by working for an integrated marketing agency, working for a print and/or print management company, working for a brand selling into retail or working client side within a retailer.
• Previous experience of working with Blue Chip clients.
• Understanding and can demonstrate the power of POS/POP in the in-store marketing arena
• Positive, enthusiastic & charismatic demeanor.
• Used to managing and documenting account plans.
• Commercially astute.
• Able to manage complex projects to time and budget.
• Ability to generate new business organically or through new channels or contacts.
• Ability to lead a team.
• Able to work on own initiative and with limited supervision.
• Excellent communicator both written and oral as well as being a great active listener.
• Possess a high degree of emotional intelligence.
• Natural participative leader of people, has a presence and gravitas.
• Self-motivated, dynamic, energetic, gets things done.
• Team player with a track record of developing high performance accounts.
• Ability to influence people.
• Computer literate and familiar with all Microsoft packages.
• New business exposure, understanding of print/press, understanding of retail marketing, understanding of digital and an understanding of AV are also desirable.
• A relevant degree to the industry is also desirable

The Benefits

As well as getting to work with an amazing team on exciting work, the role offers the following:

• 25 days' pay annual leave per year.
• 2 days per year additional leave to engage in charitable work.
• Employee Assistance Programme that offers support to employees with a wide range of concerns from mental health through to finances.
• Enhanced family leave pay.
• Season ticket loan
• Cycle to work scheme
• Annual company away day and regular social events (often on our own roof top terrace at the studio)

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Created on 26/06/2025 by JR United Kingdom