Assoc Client Services Analyst - 12 Months FTC (maternity Cover)

Hasbro; Uxbridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a driven IT Support Specialist to manage desktop support functions for a diverse user base across EMEA. This role involves utilizing support tools to enhance client systems, mentoring support teams, and participating in daily IT operations. The ideal candidate will thrive in a fast-paced environment, possess strong knowledge of Windows and macOS operating systems, and demonstrate excellent communication skills. Join a team that values creativity and collaboration, and contribute to a culture that has been inspiring generations for over a century.

Qualifications

• Experience in IT support in a large organization.
• Strong knowledge of Windows and macOS systems.
• Ability to implement IT solutions in dynamic environments.

Responsibilities

• Manage desktop support for 1500 EMEA users across 32 locations.
• Support office users via ServiceNow tickets.
• Mentor 1st and 2nd level support teams.

Skills

IT Support Experience

Windows Operating System

macOS Operating System

Network Infrastructure Understanding

Communication Skills

Mentoring Abilities

Self-Motivated

Dynamic Environment Adaptability

Education

ITIL Certification

CompTIA A+ Certification

Tools

ServiceNow

Job description

At Hasbro, our mission is to entertain and connect generations of fans through storytelling and play. We seek adventurous and curious individuals who want to explore, experiment, and innovate. Our diverse team has been inspired by our culture for 100 years, and we believe the best is yet to come.

Daily Responsibilities:

1. Manage desktop support functions for 1500 EMEA business users across 32 locations.
2. Support all office users in EMEA via ServiceNow tickets assigned to EU Client Computing.
3. Utilize support tools and automation to deploy, manage, and support client systems.
4. Support and mentor 1st and 2nd level support teams.
5. Participate in daily IT operations to understand priorities and raise issues.
6. Build, review, and update documentation as needed.
7. Assist with ad-hoc business events and special requirements.
8. Support the Vendor Management Analyst in transitioning major maintenance, services, and support contracts across the region.

Qualifications:

• Previous experience in IT support, preferably in a large, dispersed organization.
• Strong knowledge of Windows and macOS desktop operating systems.
• Understanding of network infrastructure and security protocols.
• Ability to use support tools and automation for client system support.
• Excellent verbal and written communication skills, with mentoring abilities.
• Self-motivated, ambitious, and capable of working independently and in teams.
• Proven ability to implement IT solutions in dynamic environments.
• Professional certifications like ITIL, CompTIA A+, or similar are highly desirable.
• Ability to develop and maintain comprehensive documentation.
• Thrives in fast-paced settings.

Our Values:

• Be legendary: practice excellence and create awesomeness.
• Build a diverse and inclusive team.
• Embrace challenges with creativity.
• Collaborate with respect and commitment.
• Driven by the lifelong satisfaction of our fans.

We are an Equal Opportunity / Affirmative Action Employer. This description outlines the general duties and requirements; it is not exhaustive. Shortlisted candidates may undergo reference checks. We provide reasonable accommodations for individuals with disabilities during the application and interview process.