Assitant Account Manager

Freightliner Group Ltd; Swindon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Final-salary pension scheme

Enhanced maternity & paternity pay

Ongoing training and development

Life assurance scheme

Job summary

Heavy Haul Rail in the UK is seeking an Assistant Account Manager to support customer accounts, produce commercial reporting, and help ensure high-quality service across the freight network. You will work closely with Account Managers and colleagues in Operations, Planning and Finance to manage documentation and drive improvements.

The role requires strong organisation, Excel skills and a proactive approach to develop commercial and customer management expertise.

Qualifications

• Strong organisational skills and exceptional attention to detail.
• Experience with data, reporting and business documentation.
• Excellent communication and relationship-building abilities.

Responsibilities

• Support the management of customer accounts and maintain strong customer relationships.
• Produce reports, KPI packs and performance insights to drive commercial decisions.
• Prepare and manage contracts, quotations and commercial documentation.
• Coordinate customer meetings, reviews and commercial activities.
• Analyse operational and commercial data to identify trends and opportunities.
• Support billing processes, forecasting and budget reporting.
• Assist in tenders, proposals and pricing submissions.
• Collaborate with Operations, Planning and Finance to ensure seamless delivery.

Skills

Organisational skills

Excel

Data analysis

Communication skills

Proactive approach

Tools

Excel

CRM software

Job description

Together, we move what matters We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it. Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry. This is meaningful work, with real impact.

Who we are

Previously operating as Freightliners Heavy Haul business, we are now an independent company following CMA CGM Group's acquisition of Freightliner UK's Intermodal Logistics business in January 2026. Heavy Haul Rail is the UK's next-generation rail freight partner built for a sector ready to evolve. We believe it's time to move differently. Congested roads, rising emissions, fragile supply chains. These aren't just logistical challenges; they're environmental and economic wake-up calls. We're here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity, and measurable impact. We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons. Heavy Haul Rail's team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week. Heavy Haul Rail also supports the renewal and maintenance of the rail infrastructure and supports passenger train operators and rolling stock companies, including the provision of drivers and route conducting services.

But none of this happens without us, its people. This is an exciting opportunity for someone who enjoys building relationships, analysing data and keeping things organised behind the scenes. Working closely with our Account Managers, you'll play a key role in supporting customer accounts, producing commercial reporting, managing documentation, and helping ensure our customers receive an exceptional service.

As our Assistant Account Manager, you will:

• Support the management of customer accounts and maintain strong customer relationships.
• Produce reports, KPI packs and performance insights that help drive commercial decisions.
• Prepare and manage contracts, quotations, service agreements and commercial documentation.
• Coordinate customer meetings, reviews and commercial activities.
• Analyse operational and commercial data to identify trends, opportunities and areas for improvement.
• Support billing processes, forecasting, budget reporting and commercial performance tracking.
• Help prepare tenders, proposals and pricing submissions.
• Work closely with colleagues across Operations, Planning and Finance to ensure seamless customer delivery.
• Drive continuous improvement by helping develop more efficient systems, processes and ways of working.

What We’re Looking For

• Strong organisational skills and exceptional attention to detail
• Advanced Microsoft Office skills, particularly Excel
• Experience working with data, reporting and business documentation
• Excellent communication and relationship-building skills
• A proactive approach and a desire to develop commercial and customer management expertise
• Experience in a commercial, customer service, administration, logistics or business support environment
• Experience within rail, transport or logistics would be advantageous, but it's not essential.

What Makes You Successful

• Thrive in a fast-paced environment and can effectively manage multiple priorities.
• Enjoy working with data, turning information into meaningful insights and recommendations.
• Take ownership of tasks and follow them through to completion with minimal supervision.
• Have excellent attention to detail and take pride in producing accurate, high-quality work.
• Are confident communicating with customers and colleagues at all levels of the business.
• Build trust quickly through your professional, approachable and solutions-focused style.
• Enjoy solving problems and finding practical ways to improve processes and service delivery.
• Are highly organised, able to plan ahead and keep stakeholders informed.
• Demonstrate resilience and adaptability when priorities change.
• Are motivated by learning, developing new skills and progressing your career within a growing business.

This post is subject to standard pre-employment checks including employment references, medical & D&A screening, and successful DBS background checks.

Why Join Us?

Here, you're not one small part of a big machine. You’re a key contributor with national significance and real-world impact. We want our colleagues to feel proud of the work they do, connected to our mission and empowered to shape the future of this business.

As part of Heavy Haul Rail, you can expect:

• Purpose that matters. Your work contributes to a cleaner, more efficient freight industry.
• Opportunity to shape what’s next. We're new, agile and ready to do things differently, your ideas help build our future.
• A team that moves forward together. Collaboration, respect and shared ambition define how we work.
• A commitment to excellence. We deliver with pride, precision and professionalism.
• Room to grow. Your development fuels our momentum.

Our perks and benefits

• Competitive pay
• Fantastic final-salary pension scheme after an initial qualifying period
• Enhanced maternity & paternity pay
• Opportunities for ongoing training and development.
• Access to the company's life assurance scheme
• A range of benefits to make your own so you can get the most of your work and home life which will also help save you money and hassle.
• From reimbursement on health treatments, to savings on new cars.

For queries contact [e-mail]

Shaping tomorrow. Starting today

The future we want to build won't happen on its own, we have to move it forward, together. Heavy Haul Rail has the purpose, the ambition and the opportunity to reshape how Britain moves. Whatever our roles, we are collaborators, creators and custodians of a better future. This journey starts with what we choose to do today, tomorrow and every day after that.

Our values are:

• Make Every Mile Matter: We act with intention and responsibility, knowing our work shapes a cleaner, stronger future for the UK.
• Build Boldly: We use our entrepreneurial spirit to challenge legacy thinking and design better ways forward, for our customers, our industry and each other.
• We move as one: We collaborate with trust, respect and shared momentum, because progress is a team sport.
• Deliver with certainty: We stand behind our work. We're reliable, precise and accountable in everything we do.
• Fuelling The Future: We invest in our people and our potential, championing learning, curiosity and continuous improvement.

We believe it's time to move differently. Congested roads, rising emissions, fragile supply chains. These aren't just logistical challenges; they're environmental and economic wake-up calls. We're here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity, and measurable impact. We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons. Heavy Haul Rail's team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week. Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and wellbeing firmly at the heart of everything we do. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer considerable career progression, and a rewarding career in an award-winning team alongside:

• Competitive pay
• Fantastic final-salary pension scheme after an initial qualifying period
• Enhanced maternity & paternity pay
• Opportunities for ongoing training and development.
• Access to the company's life assurance scheme
• A range of benefits to make your own so you can get the most of your work and home life which will also help save you money and hassle
• From reimbursement on health treatments, to savings on new cars