Assisted Travel Driver

Manchester Airports Group; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

Manchester Airports Group is seeking an Assisted Travel – Driver based at East Midlands Airport. This permanent, full-time role covers 42 hours per week on a 4 on/4 off rota (2 days followed by 2 nights).

You will provide personalised assistance to disabled customers and those with reduced mobility, ensuring an effortless and enjoyable airport experience. As part of a dedicated team, you will drive Ambulift vehicles, coordinate with airport departments, assist with check-in, and escort

Qualifications

• Provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday.

Responsibilities

• Drive Ambulift vehicles from the terminal to the aircraft and assist customers with check-in procedures.
• Escort passengers through security and immigration.
• Coordinate with other airport departments to support smooth operations.
• Respond promptly to customer inquiries and resolve issues with clear communication.

Skills

Customer service

Communication

Empathy

Job description

,

Summary

Assisted Travel – Driver

• Permanent, Full-time 42 hours per week
• Based at East Midlands Airport
• 4 on 4 off (2 days followed by 2 nights)

Why MAG?

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

The role

The aim of this role is to provide exceptional inclusive customer service to disabled customers and customers with reduced mobility. As key members of our dedicated team, our Assisted Travel Drivers play a crucial role in ensuring an effortless and equitable travel experience for all our customers. They will work as part of a team of up to 20 people, driving Ambulift vehicles from the terminal to the aircraft.

This role will include the following responsibilities:

Provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday.

Effectively communicate and coordinate with other airport departments.

Assist customers with check-in procedures.

Escort passengers through security and immigration.

Respond promptly and effectively to customer inquiries, concerns, and requests, demonstrating excellent problem-solving and communication skills.

What will make you successful in the role?

We are looking for someone with outstanding customer service skills, preferably with experience in customer facing industry – retail, hospitality, sales, and similar. You will be a natural communicator, with plenty of empathy and a natural aptitude towards problem solving.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.