Assisted Technology Emergency Response Officer

Experis - ManpowerGroup; Islington; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an Assisted Technology Emergency Response Officer in Islington, UK. This role involves conducting home assessments, providing support in emergencies, and installing assistive technology. Ideal candidates will have strong customer service skills, decision-making abilities in crisis situations, and a clean driving license. This rewarding position offers the chance to make a meaningful impact in the community.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to make quick decisions in emergencies.
• Excellent written and oral communication skills.
• Clean driving license.
• Willingness to work shifts including evenings and weekends.
• Experience or aptitude for technology installation.
• Comfortable using various IT systems.
• Enhanced Criminal Records Bureau (CRB) Disclosure required.

Responsibilities

• Conduct home assessments and install assistive technology.
• Administer referrals with resident focus.
• Support out-of-hours telephone service.
• Build relationships with healthcare professionals.
• Drive to incidents safely.
• Maintain accurate records and use IT systems.
• Deputise for Team Leader when needed.

Skills

Customer service

Decision-making in emergencies

Communication skills

Technical aptitude

Driving

Job description

We are seeking an Assisted Technology Emergency Response Officer to join our client's dynamic team!

In this role, you'll be at the forefront of enabling residents to live more independent lives within their own homes. You'll be instrumental in delivering an early intervention and prevention service, providing crucial support from initial referral through to installation, monitoring, and emergency response. This position offers a unique opportunity to combine technical skills with direct positive impact on people's daily lives.

What you'll do:

• Conduct personalised home assessments and install a range of assistive technology equipment.

• Administer referrals, ensuring residents are at the heart of every step.

• Provide essential support for our out-of-hours telephone service, handling complex queries and emergency situations calmly and effectively.

• Build strong relationships with colleagues, social care practitioners, referrers, and health professionals.

• Drive safely to incidents, emergency call-outs, and routine visits, planning optimal routes.

• Maintain accurate records and use various IT systems efficiently.

• Deputise for the Team Leader as required, demonstrating leadership potential.

What you'll bring:

• Proven experience delivering high-quality customer service, both face-to-face and over the phone, ideally within a complex environment.

• The ability to make quick, calm decisions and multi-task effectively in emergency situations.

• Excellent communication skills, both written and oral.

• A clean driving licence and confidence in driving to various locations.

• The flexibility and willingness to work shift patterns, including evenings, weekends, and public holidays.

• Experience or a strong aptitude for installing and maintaining technology equipment.

• Comfortable using a wide range of IT systems and adapting to new technology.

• An Enhanced Criminal Records Bureau (CRB) Disclosure will be required for this post.

This is a challenging yet rewarding role for someone committed to making a difference in the community. You will be joining a supportive environment with opportunities for continuous professional development.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.