Assistant Workplace Services Manager

www.findapprenticeship.service.gov.uk - Jobboard; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in Peterborough is seeking an Assistant Workplace Manager to enhance workplace service delivery. The role includes managing supplier relationships, resolving customer issues, and ensuring service standards are met. Candidates should have experience in contract management, strong communication skills, and the ability to drive improvements in service delivery. The agency promotes a culture of diversity and inclusion.

Qualifications

• Experience in contract management and customer service.
• Strong communication and stakeholder engagement skills.
• Ability to resolve issues and drive improvements.

Responsibilities

• Manage daily workplace supplier service delivery.
• Conduct supplier audits and performance reviews.
• Resolve customer issues and escalate as needed.
• Coordinate with GPA stakeholders for advice and guidance.

Job description

The Government Property Agency (GPA) is the largest property holder in government, managing over £2.1 billion in assets and more than 55% of the government’s office estate.

We are transforming the Civil Service by creating excellent workplaces, leading the UK’s largest commercial office programme, reducing carbon emissions from government offices, and delivering value for taxpayers. We seek innovative, solutions-focused individuals to join our team.

Representing His Majesty’s Government, we lead major programmes such as the Government Hubs Programme, Whitehall Campus Programme, and Net Zero Programme. We also provide cost-effective property services including asset management, lifecycle replacement, and workplace services.

Our culture is built on innovation and progress, fostering lifelong learning, curiosity, and self-improvement. Our four core values are:

• Striving for excellence: We aim to deliver great results.
• Empowering through respect: We treat everyone fairly.
• Acting with integrity: We do the right thing.
• Succeeding together: We rely on each other to succeed.

Join a dynamic, diverse team committed to sustainability, social value, inclusivity, and economic growth. Make a meaningful impact, influence decisions, and help shape our future.

The GPA values diversity and is committed to inclusion. We encourage applications from disabled candidates, ethnically or gender-diverse individuals, and LGBTQ+ community members.

The Assistant Workplace Manager plays a key role within the Workplace Service Delivery Team, supporting contract management and acting as the primary contact for workplace services at designated sites.

This role involves engaging with suppliers and stakeholders, managing contract delivery, resolving customer issues, and overseeing low-value projects. The Assistant Workplace Manager ensures service standards are met, drives improvements, and supports the GPA’s goal of creating great workplaces.

Key Responsibilities

• Manage daily workplace supplier service delivery, ensuring standards, safety, value, and procurement guidelines are followed.
• Conduct supplier audits and performance reviews.
• Resolve customer issues and escalate as needed.
• Use management information for audits and service improvements.
• Manage rechargeable works, reactive tasks, and new projects, including cost control and reporting.
• Coordinate with GPA stakeholders for advice and guidance.
• Act as Deputy for the Workplace Manager when required.