Assistant (Whitebird Coffee Shop)

Trent Vineyard; Nottingham; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Coffee Shop Assistant to join their vibrant team. In this role, you will be at the forefront of customer service, ensuring that every visitor enjoys a welcoming atmosphere. You will prepare and serve high-quality food and beverages while maintaining the highest hygiene standards. This position offers the chance to be part of a supportive team, where your contributions will directly impact the community. If you are enthusiastic, approachable, and eager to learn, this is a fantastic opportunity to grow within a rewarding environment.

Benefits

28 days annual leave pro rata

Enhanced sick pay

Pension contributions

Coffee Shop discount

Free annual eye tests

Cycle to work scheme

Long Service Award

Annual staff day and team events

Qualifications

• Experience in a coffee shop environment is essential.
• Good customer service and communication skills are required.

Responsibilities

• Provide high-quality customer service and prepare food and drinks.
• Maintain cleanliness and hygiene standards in the coffee shop.
• Handle cash and operate the coffee shop till system.

Skills

Customer Service Skills

Attention to Detail

Organizational Skills

Communication Skills

Teamwork

Initiative

Education

Food Hygiene Certificate

Tools

Coffee Shop Till System

Job description

DATE FOR APPLICATIONS: 09:00 Wednesday 16 April 2025

DATE OF INTERVIEWS: TBC but expected to be Tuesday 22 April 2025

Job Description

Position: Assistant (Whitebird Coffee Shop)

Hours: 24.50 hours per week (0.65 FTE)

Contract: Permanent contract

Salary: £24,660 per annum, pro-rata (£1,342.60 gross income per month)

Summary / Overview of role:

The Coffee Shop Assistant will work as part of the Whitebird Coffee Shop Team within the Trading department at Trent Vineyard. The role involves assisting the Coffee Shop Team to ensure that the vision to serve the church, customers and community, remains central to the operation, whilst also ensuring that the business runs efficiently and within budget.

Role specifics:

Responsibilities:

• Help create a welcoming and customer focused environment on a day-to-day basis, providing the highest standard of customer service to coffee shop customers and visitors.
• Prepare and serve food and drinks to a high standard, adhering to the highest standard of food hygiene throughout.
• Complete daily and weekly cleaning tasks.
• Respond to customer feedback appropriately, raising issues with your line manager as required.
• Where required, lead the coffee shop team to ensure tasks are completed.
• Handle cash and be competent in the use of the coffee shop till system, including end of day cashing up.
• Take part in training as requested by your line manager.
• Be an active member of the trading team, taking part in team building activities, and contributing ideas and suggestions.
• Be an ambassador for Trent Vineyard and Trent Vineyard Trading.
• Maintain healthy relationships with other team leaders, staff and church members.
• Adhere to and ensure sessional staff are aware of Trent Vineyard’s policies and procedures.
• Take on new areas of responsibility and relinquish others as the staff team develops and responsibilities change as agreed with your Line Manager.

There is an expectation that the coffee shop assistant will take on supervisory duties to cover sickness and annual leave of salaried supervisor staff.

Meetings/Groups:

• Attend and take part in Monday Staff Meeting, as required.
• Attend and take part in team briefings, as required.
• Attend any specific team meetings and training.

Reporting to: Senior Supervisor (Whitebird Coffee Shop)

Reporting to you: N/A

Person Specification:

Essential:

• Mindful that in all circumstances the Trading Team reflects the Christian ethos of Trent Vineyard, the candidate will be sympathetic to the Vision & Values of Trent Vineyard.
• Able to use initiative.
• Hard working, discrete & trustworthy.
• Attention to detail, good organisational skills.
• Previous experience working in a coffee shop environment.
• Flexible, co-operative, motivated/enthusiastic and supportive team player.
• Approachable, good communicator.
• Able to work independently.
• Able to delegate and work through others.
• Teachable; willing to learn, happy to be taught.
• Polite and courteous.
• Good time keeping.
• Well presented.
• Good customer service skills.
• Be of a good standard of physical fitness.
• Knowledge of food hygiene and COSHH regulations.

Desirable:

• Knowledge of food hygiene certificate (training provided).

Other Relevant Factors:

• Right to work in the UK.
• Wear uniform provided (t-shirt).

Working Benefits:

• 28 days annual leave pro rata including statutory bank holidays.
• Additional days’ leave over Christmas (as applicable).
• Annual staff day and team events.
• Enhanced sick pay, pension contributions and family leave pay.
• Group Life, Income & Critical Illness cover.
• Cycle to work scheme.
• Coffee Shop discount.
• Free annual Specsavers eye tests.
• Access to Employee Assist Program.
• Long Service Award (when you reach the qualifying period).